Senior Product Manager

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

CSG is a leader in innovative customer engagement, revenue management, and payment solutions that make ordinary customer experiences extraordinary.

The Senior Product Manager will work closely with the broader Customer Experience Product Management & Engineering teams in collaborating with clients and internal teams to evolve our portfolio of digital experience products, including CSG Xponent, our industry-leading platform that enables businesses to build, automate, and personalize customer experiences across multiple channels. Our customer experience solution combines data management capabilities with customer journey analytics and customer journey orchestration to analyze users’ current behavior and preferences, and then deliver relevant content and product recommendations to users’ preferred channels.

We are looking for a Senior Product Manager who will:

• You will report to the Executive Director of Product Management and will be responsible for the full product lifecycle for their solutions, from developing a business case, collecting, and documenting requirements, working with R&D to plan, track, and deliver product features, engaging with marketing and sales to advance opportunities, and support the delivery team in deploying our products.
• Responsible for bringing new product solutions to market, including managing the entire product lifecycle (ideation, definition, development, release, and post-release), driving the evolution of the products, and supporting sales and marketing to promote the solutions.
• Works with software engineering teams on new products and current product enhancements and takes a strategic view to evolve our customer experience solutions.
• Acts as a subject matter expert for products within the portfolio. Evangelizes products to internal teams and external clients, and answers questions related to the products.
• Present to leadership on new product initiatives and status.

Is this opportunity right for you? We are looking for candidates with:

• Bachelor’s degree in engineering/computer science or comparable technical discipline
• Proficiency in English in a business environment.
• 5-7 years of experience in product management functions, preferably with a focus on SaaS products.
• Demonstrated experience developing requirements and bringing new products to market.
• Strong business analysis skills to assess challenges and propose solutions, subject to constraints.
• Solid knowledge of journey orchestration platforms or related technologies is highly desirable.
• A deep understanding of platform management considerations is preferred.
• Must be comfortable with written and verbal communication.
• Must have the ability to manage multiple active projects with accountability for deliverables.
• Excellent presentation …