Senior Product Manager, Product Operations (Portfolio Planning & Tooling)

About the team

Zillow’s mission is to “give people the power to unlock life’s next chapter.” The Zillow Product & Program Operations (PPO) team partners closely with the leaders and operations teams within Product, Engineering, Marketing, and Design (PEMD) to influence the ways we plan, deliver, and measure the products that turn our mission into a reality for millions of people. Product Operations continues to grow and is an increasingly important function within Zillow’s Product team.

The Portfolio Planning & Tooling Team: The team’s mission is to drive efficiency, transparency, and scalability for the Portfolio Planning & Tooling systems and frameworks we have built and implemented. We aim to ensure that our portfolio of product development plans, investments, deliverables, and work are visible, traceable, and managed through standardized processes and centralized tooling.

Zillow, the top real estate website in the U.S., is building an on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow to find and get into their next home with speed, certainty and ease.

About the role

We are looking for an experienced Product Manager for Portfolio Planning & Tooling who can effectively lead the onboarding of teams migrating to our Atlassian products and increase adoption of the Atlassian product suite. This person will be part of the team collaborating with the Product Manager Excellence team on standard product development practices to improve PEMD excellence. The ideal candidate will have site administration experience with Atlassian Products (Jira, Confluence, Atlassian Analytics, etc.), be able to implement and enforce tooling standards, and build and deliver enablement materials for onboarding and training.

• Product Development Lifecycle: Uses extensive knowledge of product development Agile practices to align tool usage, effectively balancing consistency and scalability with the unique needs and autonomy of each team

• Enablement: Support product, design, marketing, and engineering operations teams in their product lifecycle delivery processes, applying tools like Jira, Confluence, and other Atlassian suite products

• Onboarding & Training: Lead tool training and onboarding, collaborating with learning and development teams and portfolio management leaders to drive adoption and enablement. Develop enablement materials and AI tools in support of tool usage, configuration, and standards to ensure a balance between team flexibility and cross-organization visibility

• Tooling & Standards: Develop and maintain enablement materials, ensuring a balance between team flexibility and cross-organization visibility through standardized processes and centralized tooling

• Tool & System Maintenance: Partners with a small engineering/admin …