Senior Product Designer - Profiles
Americas Remote
Hello! I’m Aiden, Senior Director of Product Design at Customer.io.
Customer.io is looking for a Senior Product Designer to join our product design team. We’re working hard to build a product that enables companies to communicate authentically with their customers in inventive and flexible ways. You'll join a team of highly skilled and empowered designers in a remote and distributed company of about 250 team members across 17 countries.
This role will join the Profiles squad, which builds the experiences that allow our customers to build real-time audiences from their customer data. You'll research and design solutions while also working with the squad to prioritize projects, build customer empathy, and measure the success of new features. You'll push the entire design team to create more impactful experiences by giving great feedback, iterating on team processes, and holding people accountable for our culture and quality standards.
What you'll do…
- Develop an understanding and compassion for customers through research
- Create design proposals for new features and collaborate with engineers on prototypes
- Participate in the product team's prioritization of work, advocating for the customer experience
- Help shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peers
About you…
- You’re an experienced product designer with 3+ years of experience in a software development setting
- You have prior success working on complex software products and an ability to learn and understand detailed technical constraints
- You are comfortable approaching problems from first principles, repeatedly asking “why?” and using that insight to explore unique, innovative solutions to complex problems
- Your design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholders
- You have a growth mindset and a willingness to receive and provide feedback, and learn from mistakes
- You thrive with autonomy and ownership, and are comfortable navigating ambiguity
- You are comfortable communicating asynchronously, including across time zones
- You have a passion for making complex functionality more approachable
- You have experience and passion for taking complex concepts and making them more understandable in you designs
What we're looking for…
- Prior experience in a B2B SaaS setting, preferably working with concepts like data and automation
- Able to commit to at least 3 hrs …
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100% paid insurance premiums 16 weeks paid parental leave 401k retirement 401k retirement matching Annual healthy lifestyle budget Co-working space rental reimbursement Growth Opportunities Healthy lifestyle budget Home office budget One month sabbatical One month sabbatical after five years Paid insurance premiums Paid parental leave Professional education budget Remote-first company Remote work Remote work stipend Sabbatical after five years Subject to market rate adjustment Unlimited PTO
Tasks- Collaborate with engineers
- Prioritize projects
- Provide feedback
Amplitude Automation B2B B2B SaaS Behavioral Data Communication Customer Empathy Customer Experience Customer.io Design System Design Systems Feedback Figma Fullstory Iterative Design Marketing Mixpanel Partnerships Product Design Prototyping SaaS User Research
Experience3 years
Timezones