Senior Partnerships Manager, Implementation

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

At Rippling, we implement thousands of customers onto our 50+ (and counting!) unique products every year. 

Our product-driven implementation experience is a key differentiator for us, replacing painfully long and highly manual integrations with a streamlined, product-first onboarding experience. As we continue to scale, we are building an ecosystem of Systems Integrators (SIs) to help customers successfully onboard onto Rippling’s platform and realize the full value of our products.

As the Senior Partnerships Manager you will set the vision, and oversee the launch and execution of our Systems Integrator program. You will own the end-to-end program experience; including partner recruitment & selection, onboarding, relationship management, evaluation and day-to-day operations. As the key point of contact, you will be a bridge between Rippling Implementation and our SI partners, responsible for ensuring that Rippling SIs are set up to deliver an outstanding customer onboarding experience.

We are looking for an experienced, data-driven partnerships manager, with strong operational chops and a knack for customer success. The right candidate thrives building structure in ambiguity, is a clear, credible communicator and is able to operate at several attitudes at the same time. This is a highly visible and dynamic role and a great opportunity to get in on the ground floor of Rippling’s SI program.

What you will do

Ecosystem Development:

• Design & launch a process to identify, vet and select and evaluate system integrator partners. 
• Develop and manage robust system integrator ecosystem of partners certified to implement customers on Rippling’s products.
• Serve as the key point of contact between Rippling & partners; maintain strong relationships at all levels of the business to ensure mutual success.
• Partner with Business Development to establish commercial agreements.

Enablement

• In partnership with our CX Enablement team, build out the process to train & certify SI consultants. 
• Coordinate on-going enablement and coordination so partners stay up to date on all products & services.

Program Management: & Operations

• Establish clear metrics and KPIs to measure the success of the program and partnerships.
• Define the systems & operational requirements to execute implementations with SI partners & monitor program outcomes.
• Partner with product & business systems teams to execute on the requirements and ensure SIs have the tools & resources the need.
• Operationalize the program; establish the operating cadence, weekly book reviews, escalation processes.
• Manage the day-to-day operations of the program, ensure all customers of SI partners have an excellent customer experience.

• At least 5 years of partnerships, implementation management, operations and/or customer success experience. 
• Proven track record of developing strong partnerships (internal and external) to achieve business outcomes.
• Clear, credible executive level written and verbal communication. 
• Excellent project management skills, ability to manage multiple complex projects.
• Self-motivated & detail oriented problem solver.
• Data-driven - utilize metrics to assess program success and opportunities for improvements.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.