Senior Operations Program Manager

Hey there. I’m Bill Miksich, VP of Operations here at Customer.io I am seeking a dynamic and experienced Program Manager to join our Operations team. In this role, you will manage cross-functional projects, supporting the annual strategic planning process, and leading ad-hoc projects that enhance our technical operations and organizational effectiveness. This position is perfect for someone with a strong background in program management within a technical environment and who thrives in a collaborative, fast-paced setting.

Some things you’ll do:

• Lead and coordinate cross-functional projects across various teams, ensuring alignment with company objectives and timely delivery.
• Support the annual strategic planning cadence by organizing planning sessions, tracking progress, and ensuring follow-through on key initiatives.
• Drive the successful completion of ad-hoc projects that support technical operations and organizational enablement, adapting to changing priorities and requirements.
• Develop and maintain project documentation, including timelines, resource plans, risk assessments, and status reports.
• Partner with stakeholders across the organization to ensure project objectives are clearly defined and met, fostering a culture of continuous improvement.

What we’re looking for:

• 7-10 years of experience in program management, with a strong preference for experience in technical operations or related fields.
• Proven track record of leading complex, cross-functional projects in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Strong organizational and problem-solving skills, with a keen attention to detail and the ability to manage multiple priorities simultaneously.
• Experience with strategic planning processes and tools, as well as familiarity with project management software.

Compensation

We are offering a salary range of $125k-$145k (or equivalent in local currency) depending on experience and subject to market rate adjustment.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 …