Senior Manager, Payer Operations

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Senior Program Manager, Payer Operations, will lead both the implementation of new initiatives and the ongoing management, strategy, and optimization of existing processes and programs. This role will not only oversee complex, cross-functional projects, but will also drive the strategic build-out and evolution of the payer operations function, ensuring alignment and seamless execution to support the success and scalability of Spring Health’s payer business. In addition, the Senior Program Manager will be an external-facing leader, managing high-impact relationships with payer partners, communicating operational performance, addressing concerns, and ensuring alignment with partner expectations. Strong relationship management and communication skills are essential to fostering collaboration and supporting the long-term success of our payer partnerships. Reporting to the VP of Health Plan Operations, this role is key to advancing our payer strategy and operational excellence.

What you’ll be doing: 

• Define and drive the long-term strategy for the payer operations function, creating a clear roadmap that aligns with Spring Health’s growth objectives and payer partnership goals.
• Lead as well as build a team to support cross-functional coordination and program management to …