Senior Manager, Payer Operations

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Senior Program Manager, Payer Operations, will lead both the implementation of new initiatives and the ongoing management, strategy, and optimization of existing processes and programs. This role will not only oversee complex, cross-functional projects, but will also drive the strategic build-out and evolution of the payer operations function, ensuring alignment and seamless execution to support the success and scalability of Spring Health’s payer business. In addition, the Senior Program Manager will be an external-facing leader, managing high-impact relationships with payer partners, communicating operational performance, addressing concerns, and ensuring alignment with partner expectations. Strong relationship management and communication skills are essential to fostering collaboration and supporting the long-term success of our payer partnerships. Reporting to the VP of Health Plan Operations, this role is key to advancing our payer strategy and operational excellence.

What you’ll be doing: 

• Define and drive the long-term strategy for the payer operations function, creating a clear roadmap that aligns with Spring Health’s growth objectives and payer partnership goals.
• Lead as well as build a team to support cross-functional coordination and program management to ensure seamless execution of complex operational initiatives, driving alignment and meeting both internal and payer partner deadlines.
• Monitor the end-to-end health of payer programs, reporting performance metrics and identifying opportunities for improvement to ensure long-term success and scalability.
• Design and implement measurable, scalable processes that support efficient operations and future expansion as the payer business grows.
• Manage payer relationships by representing operational performance, addressing partner concerns, and ensuring alignment with strategic objectives.
• Act as a strategic thought partner, collaborating closely with Strategy, Product Marketing, Sales, and Customer Success to ensure new and existing payer programs are effectively positioned and supported in the market.
• Partner with Product to inform the design and implementation of technology solutions that enhance operational efficiency and support payer program success. 

What success looks like in this role: 

• Strong cross-functional collaboration with on-time deliverables and minimal escalations.
• X% improvement in operational efficiency and Y% growth in program capacity.
• Smooth claims reimbursement, with X% improvement in claims accuracy, net collections, and reduced patient payment delays.

What we expect from you: 

• 7+ years of cross-functional experience in high-growth startups and/or healthcare systems, with deep expertise in operations, healthcare, and strategy.
• Strong working knowledge of healthcare operations, claims processes, and payer-provider relationships.
• Strong project management skills with a track record of delivering complex, cross-functional initiatives on time.
• Excellent written, verbal, and listening communication skills.
• Strong analytical and strategic thinking with attention to detail.
• Collaborative leader who thrives in a culture of accountability, teamwork, and entrepreneurship.

The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.