Senior Manager, Operations Reporting & Analytics

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Senior Manager of Operations Analytics and Reporting is responsible for the daily oversight and management of a team that analyzes and reports on the performance as it relates to Teladoc’s clinical operational programs, products, processes, and capacity. This includes analyzing data, identifying trends and issues, and making recommendations for improvements. The Senior Manager is also responsible for creating and implementing reporting systems, accurate dashboards, and other tools to help the organization understand its performance and make data-driven decisions.
 

Essential Duties and Responsibilities

• Oversight and daily management and development of a team of operations analysts, scheduling coordinators and reporting specialists. (40%)
• Applys strong functional and application knowledge while analyzing data/performance metrics and determining ways to make data actionable including recommendations for process improvement (30%)
• Designs, develops, and programs methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions for clinical operations and product enhancement and ensures accuracy and reliability of data. (20%)
• Generates dashboards and reports for Teladoc management showing key metrics that help drive optimum resource utilization and evaluate provider performance in comparison to expectations set in budgeted models (10%)

Qualifications Expected for Position

• Bachelor’s Degree in a relevant field, such as business administration, statistics, economics, or mathematics; Experience will be considered in lieu of degree
• Quantitative analysis and computational skills, problem resolution, and risk management skills providing an attention to detail, process, deadlines, and quality results
• Master’s Degree from an accredited college or university preferred. 
• Excellent communication and presentation skills
• Proven experience in project management and delivering projects on time and within budget.

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

The below qualifications, knowledge, experience, and/or background are required for this role.

• 7-10 years of experience in operations analysis and reporting, with at least 5 years of experience leading a team
• Strong understanding of data analysis and visualization techniques, as well as experience using languages/tools such as Microsoft PowerBI, Tableau, and Excel.
• Proficient experience with SQL is required
• Work-related experience with Python is required
• Proficient in Excel

The base salary range for this position is $125,000 - $160,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.