Senior Manager, Implementation Projects - Remote (Canada)

Senior Manager, Implementation Projects

Department: Customer Success

Employment Type: Full Time

Location: Remote (Canada)

Reporting To: Quinn Kliman

Compensation: $118,878 - $155,761 / year

Description

We are hiring a Senior Manager of Implementation Projects to join our Launch team! 
As a Senior Manager of Implementation Projects, you will… 

• Orchestrate and oversee software deployments of Spare’s products across enterprise customers
• Be a part of a quickly growing business, working with our most important customers 
• Have the opportunity to build and scale an extremely talented, highly functional team

If you have been looking for a company where customers come first, then you've found the right place! As the leader of our Launch team, you’ll have the opportunity to directly impact the lives of thousands of people across North America. 
Our Spare HQ is in Vancouver, BC, but this position is open to remote work options across Canada. If you like coming into an office, you can work from our HQ as desired, and we also provide a co-working stipend for those who wish to work in an office outside Vancouver.

About the role ✨

In this role you will…

• Project Ownership: Conceptualize, and oversee complex customer onboarding and software implementation projects, ensuring that the projects your team are managing are set up for ongoing success, and that our customers are happy with our products and services post-implementation
• Team Leadership: Drive team performance by effectively managing, scaling, and optimizing team processes. Responsibilities include process improvement, delegating tasks to leverage team strengths, and providing coaching and performance management.
• Strategic Stakeholder Engagement and Pre-Sales Support: Collaborate heavily with our Sales team, assisting them throughout the sales process, providing important details, required for RFP responses, supporting sales presentations, manage pre-contract implementation commitments and ensure a seamless handoff to assigned Launch Managers for project execution
• Timely Deployments: Ensure our customer launches are completed on time, while also being flexible to pivot as required by changing circumstances.
• Client Engagement: Develop and maintain robust relationships with enterprise-level clients, ensuring client needs are prioritized and met, thereby fostering long-term success.
• Monitor and Report on Team KPIs: Monitor key performance indicators (KPIs) such as time to deployment, revenue recognition, net revenue retention, and customer retention, ensuring the team achieves targeted goals.

About You ✨

You have…

• At least 5 years of experience managing enterprise-level, software implementations and/or teams.
• Demonstrated ability to meet tight deadlines and adapt to changing circumstances.
• Exceptional communication, conflict resolution, and stakeholder management skills.
• Strong planning and organizational abilities, along with keen business acumen.
• Demonstrated creative problem-solving and decision-making skills
• Highly skilled in building relationships and managing challenging stakeholders.
• Customer-focused with a track record of prioritizing client success.
• The desire to work in a fast-paced, high growth startup environment

It will be considered a plus (or nice to have) if you have…

• Experience working in a large consultancy environment
• Project management certifications (e.g., PMP) 
• Experience working with government customers
• Proficiency in analyzing and interpreting data
• Knowledge of or a passion for public transit

Apply