Senior Manager, Customer Experience (Remote)

Work Flexibility: Remote

Who we want:

• Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.
• Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.
• Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
• Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.

What you will do:

• Proven track record of managing people in demonstrating the ability to problem-solve, manage projects and prioritize workload with minimum supervision
• Manage people with product and procedural expertise related to HCP education programs including; market segmentation and health economics
• Analyze and anticipate changing market dynamics and customer needs
• Lead a team that can collaborate with key opinion leaders to design educational materials and services
• Identify competitive and market trends that support the development of training platforms
• Foster and lead team collaboration with broader Medical Education/product marketing/sales training, etc
• Set direction and shape future needs for entire medical education program offering
• Drive improvements in the delivery of our medical education programs
• Establish metrics, analyze results and define areas of improvement/action plans
• Build strategy and execution plans
• Communicate long-term strategy to key stakeholders to gain organizational alignment
• Ability to manage budget, evaluate past decisions and prioritize new investments
• Maintain and develop KOL network along with scientific society close collaboration to promote Stryker Medical Education
• Actively contribute to the development of mid to long term vision
• Be a source of proposal for innovative alternative
• Continuously look ahead incorporating customer input
• Determine how to increase adoption of Stryker product and improve patient outcomes; sharing best practices across Stryker
• Establish MedEd Communication strategies within global Stryker plan
• Define desired communication plan consistent with Medical Education global strategy

Minimum Qualifications (Required):

• Bachelor’s degree required
• 10+ years of work experience required

Preferred Qualifications (Strongly desired):

• MBA preferred
• 7+ years medical device or Medical Education experience preferred
• 4+ years of people management experience preferred
• Excellent presentation and interpersonal communications skills
• Strong analytical and problem-solving skills
• Ability to manage multiple projects while delivering on established timelines
• Ability to be persuasive in the absence of organizational authority
• Must be able to understand and work within complex interdivisional procedures and policies
• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)

*$112,800 - $239,900 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.*

Travel Percentage: 30%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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