Senior Manager, Commerce

Who we are:

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for applicants who reside in the United States.

What you’ll be doing:

• Client Management & Leadership: 

  • Monitor and drive forward successful client delivery and strategy to meet and exceed goals for all clients within your purview

  • Act as leadership support, foster client relationships and serve as a point of escalation for key accounts within your purview

  • Build client trust and actionable plans to reach a client satisfaction score of 9 or above for clients in your purview. 

  • Proactively identify opportunities for account growth and serviceline expansion for clients in your purview  

• Client Onboarding & Transitions: 

• Drive forward onboarding and account transition process, establishing goal alignment and a positive client experience

• Act as point of escalation internally and externally to support successful onboarding and transition process 

• Team Leadership and Development: 

  • Develop Account Managers and Managers to ensure they have the necessary skills to be able to implement their role to the best of their ability and can become eligible to advance to the next level of their career

  • Assist the Senior Pod leadership Team to drive forward larger team initiatives, such as  hiring and process development

• Challenge your Account Managers to grow their accounts and provide actionable feedback and develop Managers to do the same 

• Regularly support account team members and work to resolve challenges internally and externally 

• Business Acumen and Financial KPIs: 

  • Manage-up established team KPIs to the Senior Pod Leader Team or Director using internal dashboards

  • Support the achievement of meeting or exceeding forecasted revenue targets within the pod/portfolio

  • Support the achievement of Same Store Growth (SSG) targets of clients in your purview 

  • Support the Senior Pod Leadership Team with capacity planning and forecasting

• In tandem with the Senior Pod Leadership Team, drive forward the development of thought leadership programming and resources to expand the knowledge and skill set of the Account Management team 

• Channel Expertise: 

  • Provide ongoing training to all direct reports using information and trainings from within the commerce media and commerce operations ecosystem

  • Maintain annual certifications for relevant commerce platforms 

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. 

Requirements:

• 7-10 years of experience in Commerce roles with a proven track record of executing successful campaigns and meeting client goals

• Management experience required

• Understanding of relevant commerce platforms such as but not limited to: Amazon, Walmart, Criteo, etc.

• Commerce media or commerce operations hands on keys account management experience, a plus

• Demonstrated success analyzing data and using analytics tools to drive marketing decisions

• Advanced computer skills including Google Suite, Microsoft Excel, and PowerPoint

• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives

• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams

FLSA Classification: Exempt

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits:

Unlimited PTO: At Tinuiti, we believe you deserve time to rest and enjoy life unplugged from your devices. When you take time for yourselves, you’re able to bring your best self to work. That’s why we prioritize flexibility, a fully remote environment, and offer unlimited paid time off. On top of that, we have 17 paid holidays and company-wide shutdowns, fittingly named Owning Our Offline (OOO), to give us all a chance to collectively log-off and step away from our desks together. Above industry standard work-life balance is something we’re proud of, and it’s one our most loved benefits from Tinuitians year-over-year.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Thankful giving, Equity

Learning and Development: Mentor program and more

The hiring salary range for this role is $115,000 - $135,000. We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus. 

Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq.

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.