Senior Manager, Business Resiliency Management

Company:

MMC Corporate

Description:

Are you a Business Resiliency Expert known for being proactive and inquisitive who can challenge our current thinking, identify potential, new threats and help our businesses prepare for such risks? Marsh McLennan is seeking candidates for the following position based in New York City or Seattle.

This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect?

• The Business Resiliency Management (BRM) organization develops and helps implement Marsh & McLennan Companies' business continuity planning to maintain the well-being of employees, protect assets, and provide continued service for clients during business disruptions.
• Develop, coordinate, implement and provide advice, reporting and services on a variety of risk management issues, primarily focused on Business Resiliency for Marsh & McLennan operations in the US. This position reports into the Business Resiliency Region Head for the Americas.

What is in it for you?

• A dynamic, collaborative and inclusive culture, where diversity is embraced – and you are celebrated and appreciated for who you are.
• An opportunity to work in a fast growing, innovative company with excellent career opportunities that is the world’s leading professional services firm in risk, strategy and people.
• Engage with the senior leadership and local business leaders to drive initiatives that ensure safe and sound operations at each regulated entity. 
• Possibility to work in a multinational environment in constant evolution.
• Work with dynamic colleagues and leaders who are committed to exceeding the high standards set by our clients and by ourselves.

We will count on you to:

• Provide overall direction and oversight for the MMC Global BRM program to support and maintain a strong business resiliency, preparedness and response environment across MMC.
• Maintain, update, validate business impact assessments (BIAs) to identify critical applications/systems and recovery capabilities and priorities
• Coordinate actions to mitigate business continuity risks associated with offices, functions and operations to maintain the well-being of employees, protect assets, and provide continued service for clients during business disruptions
• Participate in the development, implementation and maintenance of business resiliency plans, policies and procedures across all assigned business units. Support recovery team leaders in planning, maintaining and implementing active recovery plans.
• Coordinate delivery of BRM program training and awareness activities across areas of responsibility.
• Regularly assesses recovery capability, through reviews, testing and exercising, and reports on business resiliency status to stakeholder groups.
• Coordinate activities with the functions/groups that play a role in crisis management, including updates to crisis management documentation and facilitation of crisis management testing and exercising.
• Coordinates and facilitates 24x7 crisis management and incident response efforts.
• Oversees business resiliency management initiatives consistent with goals and objectives of various operating companies and systems strategies under the direction of the Region Head.
• Facilitates ongoing relationships with line of business, regional business or functional leadership, ensuring awareness of issues and fully engaged in their resolution.
• Coordinates with other BRM and business regional resources to support a consistent approach to the efficient use and application of business resiliency resources and standards.
• Support the governance, project management and quality management activities of the MMC Global BRM program.
• Ability and desire to travel domestically up to 15% of the time to facilitate program requirements.

What you need to have: 

• A minimum of 10 years of experience in a Business Resiliency or comparable position, with demonstrated leadership and influencing skills. 
• Bachelor’s degree, or equivalent preferred.
• Background and experience in incident and crisis management, emergency response, disaster recovery, business process analysis and risk management.
• Excellent organizational, and time management skills to handle multiple projects and tasks.
• Excellent analytical skills with experience in data analysis, metrics and KPI/KRI reporting.
• Experience with the development of training programs for business resiliency including crisis management simulation exercises.
• Detail oriented, results focused with excellent written, verbal and presentation skills to effectively interact with colleagues at all levels.

What makes you stand out?

• Working experience managing and coordinating Business Continuity and Business Resiliency Management Programs.
• Ability to leverage statistical expertise and data analytics to evaluate and create performance metrics and reporting.
• Excellent communications and collaboration skills with proven ability to influence and drive initiatives to successful outcomes.
• Familiarity with the use of mass notification tools (e.g., Everbridge) and risk management systems (e.g., Fusion Risk Management).
• Business continuity certification or equivalent.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Hybrid working culture with a healthy work-life balance
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $108,900 to $217,600.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Apply