Senior Manager, Billing Operations

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About the role

The Senior Manager, Billing is a strategic leadership role focused on optimizing billing operations and enhancing system integrations, particularly between Salesforce and Zuora. Responsible for shaping the billing department's strategy, policies, and procedures, this role involves managing a broad range of functions from data management and billings to ensuring audit compliance and process improvement. The Senior Manager will lead a dedicated team of Billing Managers and ICs, driving operational excellence, fostering collaboration across various departments, and maintaining high standards of staff performance and productivity, all while upholding the GitLab's strategic goals and standards.

What you’ll do:

As the Senior Manager, Billing, your primary responsibilities will include:

• Lead Billing Operations: Oversee the entire spectrum of billing operations, ensuring a seamless, efficient, and accurate billing process.
• Strategic Planning and Execution: Develop and implement comprehensive strategic plans, policies, and procedures for the billing department in alignment with the organization's long-term goals.
• System Integration and Management: Manage and optimize the integration between Salesforce and Zuora. Ensure the stability, reliability, and performance of this critical integration, addressing any issues proactively.
• Data Management and Reporting: Enhance the effectiveness of Zuora Billing data management. Oversee quotes, opportunities, contracts, dashboards, and reporting, ensuring data accuracy and insightful analysis.
• Audit Compliance and Process Improvement: Ensure all billing-related functions are in compliance with audit requirements. Proactively manage and maintain control objectives, constantly seeking opportunities for process optimization.
• Team Leadership and Development: Lead, motivate, and support the Billing staff to achieve peak performance and productivity. Oversee HR-related functions, including scheduling, performance evaluations, and the hiring/termination process.
• Collaboration and Problem Solving: Work closely with Billing Operations (GPO), Sales Operations (Deal Desk), Accounts receivable, Revenue, IT, Sales, and other internal stakeholders to resolve systemic discrepancies, tackle complex billing challenges, and …