Senior Knowledge Management Advisor

FHI 360 is seeking an advanced Knowledge Management expert to oversee KM aspects of a large, global project. The KM Advisor will oversee the day to day technical and operational aspects of the KM portfolio. They will supervise technical staff members ensuring that related project activities are on track with work plans, with technical expertise informing project implementation. This role will support or lead the development of KM activities for national, regional, and global initiatives; prepare project and donor reports and drafts publications and external communications; and lead the development / revision of best practice documents. Coordinate and work with a diverse group of organizations, such as the Ministry of Health and Social Welfare (MOHSW), district health staff, several international and national development partner organizations, and the USAID (US Agency for International Development) mission to complete work.

Accountabilities:

Technical Requirements:

• Leads the synthesis and curation of evidence and experience emerging from the project’s programming and routine data analysis.

• Leads the development and execution of communications and dissemination strategies for project knowledge projects, including liaising with FHI 360’s corporate communications team, USAID’s communications team, and other strategic partners.

• Works on problems of complex scope that require evaluation of variable factors.

• Demonstrates good judgment in selecting methods, techniques, and evaluation criteria for obtaining solutions, with little supervision.

• Networks with key internal and external personnel.

• Provides input to senior technical leadership on national guidelines and normative policies for subject matter areas of expertise.

• May interpret findings and make recommendations for improvements.

Project Design Implementation:

• Work closely with senior project management to determine knowledge management priorities of the project and provide technical support for all project knowledge management activities. 

• Leads the creation of the technical portion of the project plan of a complex project or multiple projects, within the given resource and financial constraints.

• Serve as point of contact and interact independently with project field-based colleagues on the production of knowledge management deliverables and keep senior project management apprised of activity progress.

• Design and coordinate virtual and, where appropriate, in-person learning exchange activities.

• Work closely with science writers, editors, designers, and language translation specialists to produce high-quality, audience-appropriate print and digital knowledge products, including peer-reviewed publications, blog posts, photo essays, technical briefs, reports and fact sheets, conference abstracts and presentations, and training materials and other technical tools.

• Coordinates with technical and programmatic staff members to ensure that activities are performed as per award requirements and consistent with FHI 360 policy.

• Provides broad global technical leadership to multiple components for moderate to complex programs.

• Defines and develops solutions for major business or functional challenges.

• Influences design and scope of KM initiatives and programs.

• Develops strategies and tools for the design and implementation of specific KM components.

• Oversees staff members’ assignments.

• Coordinates with employees and consultants, on-site and in the field for situations that are less routine and more unusual.

Business Development and Client/Funder Support:

• Develops and maintains relationships with potential clients / funders, partners, peers, etc. to develop new business.

• Collect data for inclusion in proposals.

• Participate in business development meetings with partners/clients.

• Develop strategies to grow the business.

• Participate in client / funder meetings and provide technical input.

• Draft sponsor reports and presentations.

• Represents the organization and / or Institute to external entities at professional meetings and conferences.

• Maintains collaborative relationships with donor/client organizations, relevant government agencies, bilateral and other NGOs (non governmental organizations) and consistently maintained and viewed as a knowledgeable resource in their technical area.

• Continually maintains a dialogue and technical exchange with field counterparts and technical staff members of implementing partners.

• Participate in client / funder meetings and draft reports / presentations.

Staff Leadership and Training:

• May supervise team members, monitor performance, and lead professional development efforts.

• Develops and implements training and competency systems.

• Identifies strategies to address training gaps.

Project/Program Reporting:

• Contribute to the preparation of annual work plans and progress reports in a timely fashion for submission to USAID.

• Reviews sponsor financial and technical reports.

• Prepares and delivers presentations to sponsors on progress.

• Coordinates with sponsors and partners on activities.

Quality Assurance:

• Ensure that knowledge management activities are implemented according to established standards and meet contractual obligations; provide TA to others on those standards; and review/assess performance against standards.

• Proactively identifies risks or challenges to technical deliverables and creates mitigation plan.

• Reviews, analyzes, and evaluates the effectiveness of projects and makes recommendations for enhancements.

• Ensures the quality of implemented technical activities and systems at all levels.

Applied Knowledge & Skills:

• Ability to manage projects, set realistic priorities, and plan for the successful implementation of activities.

• In-depth functional knowledge around specialization and detailed knowledge of related areas in the organization.

• General understanding of the external environment and how it affects the industry in general and the organization, including political, legal, environmental, financial, and social influences.

• General understanding of the organization’s structure, policies and practices, and the impact on one’s own area.

• Strong diagnostic, analytical and problem-solving skills.

• Ability to exchange information, present recommendations and collaborate with colleagues and peers within the organization and possibly externally.

• Ability to influence others of the benefits/importance of an idea or plan of action and to gain their support or commitment.

• Strong negotiation skills and ability to reach mutual points of agreement and benefit among peers and colleagues.

Problem Solving & Impact:

• Is sought out to provide advice or solutions around technical area.

• Is informed about current developments around technical area.

• Works under broad direction with considerable latitude for independent action.

• Specific actions are guided primarily by professional standards and expected outcomes of the project.

• Decisions and actions have an impact on the smooth operation and timeframes of the unit programs/projects; impact on the broader organization is generally indirect.

• Problems encountered are complex and may involve unprecedented circumstances; resolution requires investigation, analysis, and review of professional/organizational standards.

• Faulty decisions or recommendations will normally result in critical delays and modifications to projects or operations, cause substantial expenditure of additional time, resources, and funds; and jeopardize future business activity.

Supervision Given/Received:

• May supervise junior level staff members.

• Work is reviewed in terms of meeting the organization’s objectives and schedules.

• Accomplishes results through managers or senior members of a team.

• Manages a technical area staff and function area within the organization.

• Plays a coaching and mentoring role for others; may assist in team management as necessary, although has no formal people management responsibility.

• Will report to  the Project Director.

Qualifications:

• Master’s Degree or its International Equivalent in Knowledge/Information Services, Communications, Education, Environment, Health, Behavioral, Life/Social Sciences International Development, Human Development or Related Field.

• Project Management (PM) Certification preferred.

• Typically requires 12+ years of relevant experience in designing and evaluating applicable programs/services – may manage activities of lower-level staff, however, main function is individual contributor.

• Documented participation on normative bodies or committees that define guidelines relevant to the specific technical area.

• Relevant publications, presentations, reports, and manual/tool development.

• Experience leading business development efforts in the technical area.

• Proficient experience in current program developments in division/unit/technical area.

• Years of work experience that demonstrates sensitivity to and understanding of technical issues.

• Prior work experience in a non-governmental organization (NGO), government agency, or private organization.

• International or Domestic (US) Program Development or Program management preferred.

Typical Physical Demands:

• Typical office environment.

• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.

• Ability to sit and stand for extended periods of time.

• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• Typically 20%

The expected US-based hiring salary range for this role is listed below. Candidate FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. 

Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

US Based Hiring Salary Range: $124,000 - $160,000

International hiring ranges will differ based on location.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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