Senior Implementation Project Manager

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

We’re looking for an Implementation Project Manager to lead and oversee the execution of complex client projects. The Implementation Project Manager will be responsible for managing the entire implementation lifecycle, from project initiation through completion, ensuring delivery of high-quality solutions that meet client expectations. This role requires leadership skills, project management expertise, and the ability to effectively coordinate cross-functional teams and external stakeholders.. This role reports to the Director, Implementation and Client Services.

Responsibilities will include:

• Lead and manage the end-to-end implementation of large-scale and strategic client projects.
• Create and maintain project plans, ensuring all tasks are completed within the defined timelines. 
• Proactively anticipate and navigate potential project risks, identifying challenges and proposing innovative solutions.
• Collaborate closely with clients to capture and document their requirements, ensuring a thorough understanding of their business needs, and effectively communicating the value of our solutions. 
• Coordinate internal teams, external vendors, and client stakeholders to ensure seamless execution and delivery of project milestones.
• Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process.
• Partner with clients and internal teams to analyze integration needs, data mapping, and workflow requirements essential for successful integrations.
• Lead client facing presentations and conduct regular status meetings with clients and internal teams, delivering clear and concise updates on project progress.
• Develop a comprehensive understanding of our products and services. Provide in-depth assistance to clients, educating them on features, functionalities, and best practices.
• Provide training and support resources to ensure clients can effectively maximize the benefits of the implemented solutions.
• Foster effective collaboration with cross-functional teams, such as Sales, Product Development, Account Management, and Integrations, to ensure a smooth implementation process and uphold client satisfaction.
• Facilitate post-implementation reviews to capture lessons learned and drive continuous improvement across implementation and client services practices.

Ideal candidate has:

• 5+ years experience …