Senior Implementation Manager

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

As an Senior Implementation Manager at Upstart, you will drive the launch of Upstart solutions with new and existing bank partners and credit unions. This key role to onboarding our lending partners functions as the main point of contact for new clients implementing Upstart personal loans, auto, or other new products, and for existing clients expanding usage of the Upstart Platform.

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones. 

Travel Requirements - This team has regular onsite collaboration sessions. These occur 3 days per Month at the nearest office as well as quarterly alternating between San Mateo and Columbus. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

• Work closely with the Compliance, Legal, Engineering, Operations, and Marketing teams to facilitate and drive a consistent client experience and ensure successful projects and training for new clients
• As a trusted advisor with deep product knowledge, this person will need to understand the client’s goals, pain points, and Upstart workflows
• Drive and manage new partner implementations from start to finish, including weekly meetings and maintaining internal/external project progress
• Confirm customer requirements and needs and provide guidance, assistance, and support to clients in the technical platform configuration
• Oversee the handoff process between Implementation and Customer Success
• Understand client pain points and partner with …