Senior Frontend Engineer - Workflows

Hi, I'm Matt, Director of Engineering at Customer.io. I’m looking for an innovative Senior Frontend Engineer to join our Workflows squad, a critical team at the heart of our mission to empower companies to build meaningful connections with their customers through personalized communication. As our next great teammate, you'll play a pivotal role in transforming complex workflows into intuitive, accessible, and high-performing web interfaces that not only meet the needs of our diverse global customer base but also push the boundaries of what's possible in customer engagement technology.

Why You’ll Love Working Here:

• You will enhance a platform that impacts a vast array of customers daily, from burgeoning startups to global enterprises, ensuring they can engage meaningfully with their customers.
• At Customer.io, you will help drive innovation that shapes the future of customer communications by turning ambitious ideas into accessible solutions.
• Our remote-first, highly collaborative team offers the flexibility to work from anywhere. We’re committed to supporting your professional growth while respecting and valuing the diverse perspectives each team member brings to the table.

Some Things You'll Do:

• Build and refine robust web applications that simplify complex data-driven interactions into seamless user experiences.
• Work closely with Product Managers, Designers, and Backend Engineers to implement features that enhance our product's functionality and user satisfaction.
• Spearhead the adoption of cutting-edge frontend technologies and advocate for best practices in frontend architecture.
• Create responsive and accessible UI components that offer a seamless experience across multiple devices and platforms.
• Provide guidance and mentorship to those around you and promote a culture of excellence and continuous improvement within the team.

What We're Looking For:

• Ideally 7+ years of frontend development experience, with a solid portfolio of complex applications built using modern JavaScript frameworks.
• Advanced knowledge of JavaScript, CSS, and HTML. Experience with React is highly valued, as well as familiarity with Ember.js or willingness to learn on the job.
• Adept at transforming complex technical challenges into user-friendly solutions. You think not just about the code, but about how the code impacts the user.
• Exceptional collaboration skills, with a track record of working effectively in a distributed team environment.
• Passion for pushing the boundaries of web technologies to create the best possible user experience.
• It would be great if you had expertise in frontend performance testing and optimization techniques, but I won’t be too greedy!
• Works in North/South American time zones

If you're excited to …