Senior Fraud Agent - Night Shift

As a Senior Fraud Agent you will play a critical role in preventing and identifying fraud on our platform while also making sure our Customers have a world class experience. You will be responsible for monitoring front line defense, identifying and escalating potentially fraudulent activity.  You will work with multiple departments across the business to maintain an up to date fraud model, identify new industry threats and more efficient ways to protect the integrity of our Customers and company. 

 

What You Will Do As A Senior Fraud Agent

• Monitor and analyze withdrawals, flag potential fraudulent activity and take action to mitigate losses
• Review customer account and activity
• Use industry leading alerting to act on fraudulent behaviors
• Review high risk escalations liaising with Customer Support, RegOps and VIP leadership
• Ensure compliance with anti-money laundering regulations, including KYC requirements and gaming regulations
• Act as the fraud front line of Fanatics by communicating directly with customers through emails, chats and phone calls
• Assist the customer support and VIP teams with escalated customers

 

What Skills You Bring 

• 2-4 years of relevant fraud and/or AML risk experience
• Understanding of gaming and payment processes. General understanding of Sports Betting, Casino and payment processes.
• Self-motivated, analytical thinker with exceptional attention to detail.
• Flexibility to perform in a fast paced startup environment in an evolving industry.
• Investigative curiosity with strong organizational skills.
• Competence with Salesforce and the G Suite products. Intermediate Google Sheets skills are highly desirable.
• Ability to work a hybrid schedule that will include weekends.
• Ability to obtain and maintain licensing in multiple jurisdictions.
• You must be a NJ resident to be eligible

Job Type: Full Time

Salary Range: The hourly rate for this role is $29/hr, depending on job-related knowledge, skills and experience. In addition to the hourly rate, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits. *Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming.

Location: This position is fully remote

Schedule: This is an overnight position from 11:30pm EST-8am EST

*You must be a NJ resident to be eligible*

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Apply