Senior Enterprise Customer Success Manager

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Write the future at Rasa.

Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision.

Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI. 

That’s Rasa. That’s our message. 

Join us and add yours. 

SUMMARY

We’re looking for a Sr. Enterprise Customer Success Manager to join our Customer Sucess team. You will work closely with fellow Customer Success Managers, Account Executives and Customer Success Engineers to ensure customers achieve their goals, advise them on best practices and act as the voice of the customers internally. You will be reporting to the Global Sr. Director of Customer Success Management.

Locations: East Coast, USA

• This is a full-time, 100% remote position, but we cannot hire anybody outside of the USA for this role.

• We cannot provide work authorization (visa sponsorship) for candidates.

ABOUT THIS ROLE

We’re a startup, so you’ll have to be comfortable rolling up your sleeves and doing whatever is required to support our mission. We're hiring a Senior Customer Success Manager to strategically align our team and resources, ensuring the success of our expanding client base in the USA. This role will play a pivotal part in driving customer satisfaction, retention, and overall growth by fostering strong relationships and providing exceptional support and guidance to our clients. As our company continues to scale, we recognize the importance of dedicated leadership in customer success to maintain high standards and drive long-term success. As a Sr. Customer Success Manager, you'll make an impact on your team by:

• Cultivate and nurture strong relationships with our customers, ensuring their satisfaction and success throughout their journey.

• Collaborate closely with customers to facilitate seamless onboarding, drive adoption of our solutions, and ultimately enhance retention rates.

• Proactively identify customers at risk of churn and implement effective strategies to mitigate potential loss, fostering long-term partnerships.

• Identify opportunities for account expansion and collaborate with Account Executives to capitalize on these opportunities, ultimately driving revenue growth.

• Leverage your expertise to refine and optimize customer success processes, drawing from previous experiences to enhance efficiency and effectiveness.

• …