Senior Director, Sales Operations

Axsome Therapeutics, Inc. is a biopharmaceutical company developing and delivering novel therapies for the management of central nervous system (CNS) disorders. The Axsome team is a lean, dynamic group of individuals committed to addressing unmet needs for patients with CNS disorders. Axsome is based in New York City.

About This Role:

Axsome Therapeutics is seeking a Senior Director, Sales Operations to support our commercial product launches. The Senior Director, Sales Operations is responsible for coordination and execution of key sales operations functions focused on Sales Effectiveness. Key responsibilities include 1) Effective management of sales operations processes, 2) Design, optimize and communicate Incentive Compensation plans to maximize the effectiveness and motivation of sales force, 3) Effective communication of IC plans and payouts with senior leadership, 4) Ensure that field teams maximize the use of data and technology to deliver results, 5) Lead and develop a team delivering best in class operations in the pharmaceutical space. 

This role is based at Axsome’s HQ in New York City with an on-site requirement of at least three days per week. We are unable to consider candidates who are looking for fully remote roles. 

Job Responsibilities and Duties include, but are not limited to, the following:

• Effectively manage sales operations processes to enable world class field execution
• Design, optimize, and communicate Incentive Compensation plans to maximize the effectiveness and motivation of sales force
• Effectively communication the review and approval process for IC plans and payouts with senior leadership
• Ensure that field teams maximize the use of data, reporting, insights/suggestions, and technology to drive results
• Work with cross-functional team to optimize HCP engagement plans, HCP targeting and field reporting
• Lead and build best in class team that is focused on innovation and execution
• Identify opportunities for Field execution based on CRM engagement data and secondary data sources (IQVIA/Symphony)
• Collaborate with the broader Commercial Operations team to maintain consistency and alignment with stakeholders
• Collaborate with the broader Commercial team to drive future launch planning and execution

Requirements / Qualifications

• Bachelor’s Degree required
• 15+ years of experience in the pharmaceutical or biotech industry, with 10+ years in sales operations functional experience (which may include work as a consultant or supplier to the industry)
• Prior experience managing direct reports
• Ability to work on site Monday, Tuesday & Thursday. We are unable to consider candidates who are looking for fully remote roles

Experience, Knowledge and Skills

• Experience interfacing with senior leadership
• Experience mentoring, coaching, and developing direct reports
• Demonstrated knowledge of sales operations
• Experience identifying and leading the implementation of operational needs and improvements
• Experience in Sales Force Targeting, Call Planning, and Incentive Compensation
• Experience in CNS therapeutic area is preferred
• Experience in omnichannel planning
• Strong knowledge of key pharmaceutical data sources (e.g. IQVIA, Symphony) and data structures to produce insights
• Ability to navigate ambiguous situations and determine focused objectives and a clear path forward in the face of open questions
• Advanced knowledge of MS Office (Excel, PowerPoint, Word) is required
• Programming experience (SQL, SAS or Python preferred)
• Strong team player with ability to manage conflicting priorities
• Demonstrated ability to work with many cross-functional partners
• Ability to interact and communicate with all levels in the organization
• Ability to balance multiple projects and workstreams simultaneously

Salary and Benefits:

The anticipated salary range for this role is $225,000 - $255,000. We encourage candidates of all levels to apply as there may be flexibility on final job title and responsibilities. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package.

Axsome is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, sexual orientation, gender identity, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. 

Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members. Only approved vendors who have been explicitly asked to support a specific search will receive access to our Applicant Tracking System to submit candidates for consideration.