Senior Director, Platform Engineering

See yourself at Twilio

Join the team as our next Senior Director, Platform Engineering on Twilio’s Information Technology team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Lead our IT Platform strategy and team across Twilio. Manage and host all internal cloud infrastructure, network engineering and identity and access management. 

Responsibilities

In this role, you’ll:

• Operations Management: Oversee day-to-day operations of the cloud computing environment, including monitoring, incident response, patching, currency updates, capacity planning, and performance optimization. Where possible, leverage enterprise tools and processes that span across on-premise and cloud environments, resulting in consistent unified infrastructure management practices.
• Team Leadership: Lead and mentor a team of cloud engineers, fostering a collaborative and innovative work environment while ensuring team members are motivated, engaged, and empowered to excel. 
• Automation: Promoting an "automation-first" culture within the team. Drive automation initiatives to streamline provisioning, deployment, configuration management, and monitoring processes. - Security and Compliance: Implement and maintain robust security practices, ensuring compliance with company standards and regulations.
• Continuous Improvement: Identify opportunities for process enhancements, cost savings, and performance optimization, and lead initiatives to implement improvements.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 12+ years in infrastructure architecture, management, security, and related specialties - Proven experience in cloud engineering and operations roles, with a deep understanding of cloud platforms such as Azure and AWS. 
• Solid background configuring SaaS platforms to be secure and reliable. - Extensive background also …