Senior Director of Revenue Cycle Operations

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Senior Director of Revenue Cycle Operation, Patient Solutions/Call Center, you will be responsible for assisting with the strategic planning, direction, and management of the operational activities for the Patient Solutions team ensuring a compliant, effective, and streamlined experience for our patients, clients, and internal team. Every day, you will actively contribute to the overall company operational targets as well as the daily business decisions. To thrive you must provide high quality services while improving client performance, increased use of resources and adaptation of new proven technologies to increase efficiency, drive revenue cycle processes and cost saving initiatives.

Here is what you will experience working as a Senior Director of Revenue Cycle Operations, Patient Solutions/Call Center:

• Develop and implement Patient Solutions strategy using patient experience metrics to optimize customer service and report on performance.
• Ensure operational performance enhancement by implementing strategies across all functional departments and directing tactical plans to achieve strategic goals.
• Analyze and resolve problems, including escalated issues, while maintaining a comprehensive understanding of assigned functional areas.
• Foster long-term client relationships through initiative-taking customer service and direct interactions, supporting teams through escalations and client engagements.
• Collaborate with operational leadership on process improvement, training, analytics, and compliance to ensure business practices are current and compliant.
• Provide dynamic leadership to mentor and develop team members, optimizing net revenue and maintaining efficient organizational responsibilities.
• Coordinate resources to meet client expectations and manage client and coworker relationships, identifying new revenue opportunities within the existing client base.
• Ensure compliance with regulatory guidelines and standards and manage offshore/vendor programs to support operational functions.

Required Skills:

• High school diploma or equivalent education and experience
• Bachelor’s degree or equivalent education and experience
• 6+ years of progressively responsible management experience in Healthcare Revenue Cycle operations specifically in Patient Pay and Healthcare Call Center – highly desirable.
• 3+ years in a leadership role as manager or above, leading large teams to improve processes around all revenue cycle functions within Patient Pay and Healthcare Call Center – highly desirable.

For this US-based position, the base pay range is $125,572.97 - $218,451.48 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 25.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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