Senior Director of Account Management, Pest Control Vertical

About Us

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.

About the Role

At Scorpion, we’re passionate about helping our clients grow—and we’re looking for a Senior Director of Account Management who shares that drive. In this leadership role, you’ll guide and support a team of Account Managers focused on delivering exceptional outcomes for clients in the Pest Control vertical. Your team's success will be defined by client retention and revenue growth.

We’re seeking a people-first leader with deep digital marketing experience, strong business acumen, and the ability to foster team development, cross-functional collaboration, and customer obsession.

What Your Success Will Look Like

• Team Leadership & Development:  You empower your team through coaching, real-time feedback, and development opportunities. You create a culture of trust, accountability, and excellence. You lead by example—guiding Account Managers through calls, emails, campaign reviews, escalations, and strategic planning.
• Industry Expertise:  You're plugged into the Pest Control industry and understand how to help our clients stay ahead. You bring insights to the table about evolving trends, market dynamics, and client needs.
• Client Success & Retention:  You ensure clients feel supported, informed, and confident in their partnership with Scorpion. You step in during escalations as a coach and guide, helping your team learn from each situation.
• Strategic Growth:  You develop initiatives that grow our existing client relationships through renewals, upsells, and added value—contributing directly to our long-term success.
• Process Optimization:  You refine workflows to increase efficiency and impact. You remove roadblocks, elevate standards, and align team efforts with larger business objectives.
• Cross-Functional Collaboration:  You actively collaborate …