Senior Director - Global Payments Centre of Excellence

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Senior Director – Global Payments Center of Excellence

INTRODUCTION:

ABC Fitness is the #1 global fitness management platform, serving over 40 million members in over 100 countries. Our SaaS platform provides the most complete club and member management solution in the fitness industry, from revenue cycle management and insights that optimize performance to highly personalized member experiences. Our mission is to help our customers turn their fitness visions into reality.

THE TEAM:

Our Global Commerce and Payments operations teams manage over $12 billion in annual payments through our cloud-native commerce platform, purpose-built for the fitness industry. We offer extensive global coverage, powerful technology, intelligent billing, frictionless payment experiences, and unmatched risk and compliance controls. Clients include Planet Fitness, Anytime Fitness, Crunch, EOS Gyms, and thousands of trainers, boutique studios, and health clubs enabled through our platforms Ignite, Glofox, Trainerize, and Evo.

We partner with some of the leading payments, banks, and fintech companies to drive payments innovation, including Stripe, Worldpay, GoCardless, Amazon Pay, Workday, Avalara, Chargebee, Recurly, and card networks such as Visa and Mastercard.

THE ROLE:

As the Senior Director of the Global Payments Center of Excellence, you will be responsible for setting the global operations strategy and owning the market expansion roadmap. You will understand market requirements, local payment schemes, competitors, and the partnerships needed to support our clients. The role will drive set up of new countries & licenses with appropriate banking and regulatory authorities. You will lead a team of Payments, Analytics, and Partnership Specialists and work closely with the Product, Operations, Sales, and Platform teams to scale our payments operations globally. Additionally, your team will work cross-functionally with finance, treasury, and accounting teams to optimize pricing and costs to ensure the success of the commerce platform. This is a highly collaborative and cross-functional role, and part of your job will be to set up and run the right operating mechanisms across all of ABC’s global platforms.

WHAT YOU’LL DO:    

• Establish a global operational center of excellence for ABC billing, collections, and payments.
• Manage strategic global partnerships with Payment Service Providers (PSPs), banks, card networks, fintech's, and processors, including Stripe, Worldpay, GoCardless, Amazon Pay, Plaid, Visa, and Mastercard.
• Drive market expansion and enablement plans through market analysis, partner capability assessments, competitive intelligence, pricing benchmarking, and addressing local risks, regulatory requirements, and licensing needs to support growth in new and existing markets.
• Utilize analytics, insights and end-to-end payment processing flow mapping to develop and deploy plans to optimize global money movement flows for ecommerce, mobile, POS, recurring billing across all ABC platforms, including Ignite, Glofox, Trainerize, and EVO.
• Lead business performance measurement by building and deploying new real-time dashboards to track collection rates by cohort, billing, and payment KPI insights, enabling better business operations.
• Launch and manage a Global Command Center for real-time systems monitoring, alerts, and observability capabilities, enabling a proactive operating model.
• Identify opportunities to generate incremental cost savings and revenue, such as authorization improvements, debit least-cost routing, card tokenization strategies, card network interchange optimization, and partner contract pricing enhancements.
• Deploy global best practices, including strategic recommendations for optimizing card capture, bank direct debit (DD) and Pay by Bank processes, transaction data, authorization response handling, and processing timing to maximize billing, collections, and payment processing efficiency.
• Collaborate with leaders from Product, Operations, Finance, Engineering, Legal, Accounting, Customer Success, and Sales teams to grow our largest clients, support the sales pipeline, enable market expansion, and deploy optimization strategies.
• Lead and manage a team of global Payments, Partnerships, and Operations Managers and Analysts. (edited) 

WHAT YOU’LL NEED:

• 15+ years in a product operations, management role, or a general manager role for a payments, processing, banking or global SaaS platform
• Proven track record of setting a successful strategy and growing a highly impactful payments business or product
• Demonstrated experience partnering closely with sales, finance, data/analytics, engineering external partners to drive market expansion programs and manage complex business operations
• Experience building and managing a diverse set of payments, processing, banking, network and fintech partnerships
• Ability to effectively communicate with and influence senior user-facing and partner-facing stakeholders.
• Strong written and verbal communication skills, with a knack for precise and concise articulation of user problems
• Analytical mindset, proven experience working cross-functionally to turn data insights into strategic decisions
• Ability to thrive in a dynamic and fast-paced environment with significant autonomy and responsibility
• Background delivering successfully on multi-quarter roadmaps and aligning diverse stakeholders to achieve shared goals
• Strong business acumen and comfort with complex ecosystem and platform-level problems

AND IT’S GREAT TO HAVE:

• Experience working with financial partners and payments schemes from various geographies and cultures

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $119,000 -- $132,500 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!