Senior Director, Customer Success (West Region) - REMOTE

Transfr is on a mission to create alternative pathways to career success. Our hands-on simulation-based training provides people with the skills they need to enter or reenter the workforce, enabling them to have a better quality of life.  Our technology gives immersive training that the user absorbs much more readily than video tutorials, slide presentations, and other training methods.  
We believe the future starts with innovative workplace training and hands-on skills development. We’re building bridges between schools, workplaces, and governments to make jobs more accessible and create a better tomorrow, today. 
This is an exciting time! Demand for VR skills-based training has never been higher. Our startup is in hyper growth mode, scaling in every direction. We are looking for people that possess a true love for learning and have a burning desire to contribute to outcomes that change the world.
Summary: We are seeking to add a Senior Director of Customer Success to our Customer Experience (CX) organization.  This hands-on management role leads a team of CSMs to provide superior consultative services to all customers. This role will oversee Customer Success Managers in the West, who are the primary owners of relationships with customer stakeholders and influencers. The role will partner closely with other leaders across Customer Success, Sales, Technical Support, and Product to drive strong usage, retention, and growth.

Responsibilities:

• Serve as a regional leader to drive retention and expansion for the associated region’s book of business.
• Lead a team of highly motivated, customer-focused CSMs, through creating and executing a cohesive CS strategy with tangible goals, consistent performance, and tracking of key metrics to drive utilization and long-term partnerships.
• Drive customer and team success through process ideation and …