Senior Digital Experience Product Manager

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Responsible for defining the vision and roadmap for 1-2 key digital products and lead their development and delivery. Support or be the lead being the "voice of the customer" and collaborate closely with outside stakeholders and cross-functional teams to ensure that product strategies align with both customer needs and business goals. Your leadership and expertise in Agile methodologies will be critical in shaping our product vision and driving impactful outcomes.

• Synthesize the Voice of the Business with the Voice of the Customer: Serve as primary advocate of customers of 1-2 products, combining data about their digital needs with business goals and objectives to create a cohesive and optimal vision and roadmap for delivery teams.
• Objective Development: Develop product and Experience-level digital Objectives & Key Results (OKRs), measurement and reporting.
• KPI Tracking and Analysis: Oversee tracking and analysis of KPIs based on OKRs to extract actionable insights and guide product improvements. Develop Learning Agendas that articulate key business questions about the product and your customers that can be answered through data/metrics.
• Service Blueprint: Collaborate with the Experience Product Lead and Strategy team to produce key deliverables that articulate the impact and value of the experience, such as Service Blueprints that illustrate comprehensive customer journeys across various touchpoints.
• Discovery: Facilitate experience and technical discovery sessions for 1-2 products, including co-creation workshops and prototyping, with support from business partners and delivery teams. Ensure that your products deliver an omni channel approach in supporting user goals.
• Scope and Roadmap Management: Collaborate with the Experience Product Lead to refine product scope and roadmap, optimizing the roadmap to deliver on OKRs and business commitments - including trade-offs and prioritization decisions within their product(s).
• Requirements Development: Define capabilities and features, and lead the creation of user stories and acceptance criteria for their product – and ensure they are understood by delivery team
• Backlog Management: Groom and prioritize the product backlog in alignment with the Experience strategy, OKRs, and insights derived from data and research, balancing new development with technical requirements, production support, minor enhancements, and technical debt.
• Dependency Coordination: Understand and facilitate the …