Senior data analyst (L3)

See yourself at Twilio

Join the team as Twilio’s next Senior Data Analyst - Strategy and Operations

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is in the Enterprise Strategy and Operations team within Twilio. As a senior analyst in this org, you will partner with cross functional teams across Finance, GTM, Marketing, Product, etc. to deliver growth initiatives and operational excellence through data driven projects. You will work closely with engineering teams to build automated datasets, key metrics, provide easy-to-consume reporting and analysis to business stakeholders across the company, and be a key partner in driving Twilio’s operational strategy.

Our team has analysts supporting a large variety of departments around the company. Though each team member’s specific projects may differ, our team is built to foster an environment where everyone helps each other, we all grow together, and we empower Twilio with data insights, self service reporting, analytical solutions, and teaching best practices.

Responsibilities

In this role, you’ll:

• Conduct multi-disciplinary analysis to identify insights that help drive revenue growth initiatives and work cross-functionally to get the initiatives implemented
• Develop data products that improve efficiency of partner teams and identify right key metrics to assess performance for different functional teams
• Develop data process automation workflows to improve effectiveness of stakeholders analytics processes.
• Be a true partner to stakeholders, understand real questions behind requests and advocate for the best long term solutions.
• Be a true self starter who identifies needs, writes documentation for others, and takes ownership over analytic products that may require inputs from multiple stakeholders. 
• Partner with various business units including Finance, Go to Market, Data Engineering etc. on requirements for new datasets and metrics.
• Work on process automation and optimization across teams in Twilio
• Mentor junior analysts on the Business Intelligence team, as well as coach business stakeholders to promote a data savvy culture in the organization.