Senior Customer Trust Analyst

About the Role

Abnormal Security is seeking a motivated Senior Customer Trust Analyst to join our Security & Privacy team. In this pivotal role, you will be responsible for spearheading our customer trust initiatives, with a key focus on managing the security and privacy questionnaire process. You will work closely with cross-functional teams—including legal, compliance, product, and engineering—to ensure that every element of our trust communications, documentation, and processes is not only current but also strategically aligned with our organizational goals.

Your role will involve a blend of strategic oversight and hands-on execution. Leveraging your strong analytical skills and meticulous attention to detail, you will analyze and optimize our trust workflows, ensure our content remains evergreen, and refine response strategies to meet evolving industry standards. As a trusted subject matter expert, you will be instrumental in driving improvements across our trust operations, ensuring that best practices in customer trust are effectively communicated and implemented across the organization.

This position offers the opportunity to make a significant impact on our trust program while advancing your professional growth in a dynamic, collaborative environment. You'll be at the forefront of safeguarding our customer relationships and elevating our security posture, ensuring that Abnormal Security remains a leader in customer trust.

Who you are

• A strategic thinker who thrives in dynamic, fast-paced environments and drives initiatives forward with confidence and expertise.
• Possesses advanced analytical skills, adept at leveraging data to identify trends and develop strategic recommendations for trust, privacy, and security initiatives.
• An influential communicator who excels at translating complex technical concepts into clear, actionable insights for both technical and non-technical audiences.
• A collaborative team member committed to fostering open communication and working effectively with legal, privacy, compliance, and product teams to achieve organizational goals.
• High attention to detail, process, and organization with strong project management skills to ensure accountability and results
• Ability to adapt to change, including evolving business and technical environments, and manage multiple priorities while meeting deadlines in a fast-paced environment
• Dedicated to upholding the highest ethical standards, ensuring that sensitive information is managed with unwavering discretion and integrity.

What you will do 

• Lead the end-to-end management of the security and privacy questionnaire process, ensuring that responses to both security and privacy questionnaires are not only prompt, thorough, and accurate but also strategically aligned with our …