Senior Customer Success Manager

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”

Job Description:

We have an exciting opportunity at DTN! We are seeking a Senior Customer Success Manager to provide support to current and new customers within our energy business line.

We are seeking a technically savvy Senior Customer Success Manager who possesses a strong drive for results. You will be proactive, drive adoption of DTN services, intuitive, and dynamic to work with a broad range of customers, who are in different phases of the customer life cycle. You will be motivated to maximize customer value and create strategies to grow our customer base. 

  What you will be responsible for:  

• Act as the primary point of contact for assigned clients, ensuring timely and effective communication and problem resolution.  

• Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention. 

• Outcomes driven; you will own and manage a renewal book of business of customers, and as their strategic advisor, you will guide them to success on their journey. 

• Monitor and prioritize your book of business based on key indicators of customer health via ChurnZero, our CS platform. 

• Work closely with sales, product and other technical teams to ensure an exceptional customer experience and take care of any customer issues. 

• Work cross-functionally with other team members to foster a strong sense of community and information sharing. 

• You will develop a high level of knowledge and understanding of DTN products while keeping up with industry news, trends, and best practices. 

• Utilize available data and customer knowledge to identify risks, then take the necessary steps to document your plan and mitigate the risk.  

• Create, develop, and execute strategies to further grow our existing customer base.

• Identify opportunities to cross-sell additional products and offerings.

What you will bring to the role: 

• Experience running a large book of business with proven track record of long-term customer retention. 

• Background …