Senior Customer Success Manager

Remote Home Office - Greater Seattle, San Francisco Bay Area or New York Metro

Syndio

Published 2 months ago

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Do you want to empower organizations to fairly and equitably hire, promote, retain and compensate their employees? Syndio is a Series-C technology company committed to fairness in the workplace. Fueled by investments of $83M from Bessemer Ventures, Voyager Capital and social change organization Emerson Collective, Syndio is investing in growing our team and products.

This is a critical moment when organizations are looking for ways to take tangible action to fight gender and racial bias, and we believe creating diverse and inclusive workplaces for all starts with workplace equity.

About the role

Syndio licenses software to companies to help them find and fix workplace equity issues and stay in compliance over time. We’re looking for someone who brings a combination of customer service and account management skills to build lasting relationships with customers and guide them to success. You will own the relationship with your customers with a focus on delighting the key decision makers for each account. This includes advising customers on a comprehensive workplace equity strategy, ensure ongoing compliance needs, and driving usage of our workplace equity tools.

Why this job is exciting

Provide advanced guidance, analysis as needed and mentorship to a dedicated portfolio of high-profile clients, steering them towards achieving complex workplace equity objectives.
Act as a recognized authority and trusted advisor, proactively engaging with clients to address intricate workplace equity needs, product advancements, client feedback, and emerging industry trends.
Collaborate closely with cross-functional teams including Implementation, Sales, Subject Matter Experts, and Product Development to ensure seamless support and exceptional client satisfaction throughout the customer journey.
Cultivate enduring relationships with clients, driving retention, identifying upsell opportunities, and fostering references at an elevated level.
Analyze and distill evolving client needs, contributing to product direction by collaborating closely with Product and Development teams to deliver innovative solutions tailored to client demands.
Play a pivotal role in shaping Syndio's overarching customer service strategy, providing insights and recommendations to optimize onboarding, communication strategies, and ongoing client engagement as the company expands and scales.
Participate in advanced training programs to deepen expertise in workplace equity intricacies, encompassing advanced statistical techniques, analytics methodologies, and comprehensive understanding of pay equity legislation.