Senior Consultant, Professional Services Public Sector

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We are looking for a remote Senior Consultant, Professional Services Public Sector, reporting to the PS Manager, to assist their clients in implementing, setting up, and managing their Zscaler solution during the duration of the project.

Responsibilities:

• You will collaborate with and assist the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers.
• Integrate with Customer's cyber security/network security team(s) to help integrate Zscaler solutions into the customer's environment by providing configuration guidance, recommendations, best practices.
• Assist customers with testing and troubleshooting. Escalate to Zscaler Support, Engineering, and Cloud Operations.
• Provide regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler teams.
• Respond to unplanned events, including after hours for Severity 1 issues. This includes a willingness to work out of normal business hours without prior notice (upon customer demand).
• On an as needed/pre-approved basis, travel to customer location(s) to assist with short-term customer …