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Senior Client Services Manager DM COB and YM - Remote, United States

Overview

The Senior Client Services Manager (Sr CSM) is a member of the Client Services Team (CST) which aligns and supports the greater business unit solutions of Data Mining (DM), Coordination of Benefits (COB) and Yield Management (YM). A SR CSM is a subject matter expert on various client partnerships within the CST team as serves as the main day-to-day point of contact for Cotiviti’s largest, most complex, and high visibility clients, while assisting leadership with escalated issues, special projects, and helping develop less tenured Client Services team members. This role builds and sustains customer relationshipsand achieves the client’s recognition of Cotiviti as a trusted partner setting the foundation for Cotiviti solution growth opportunities. The Sr CSM should be highly proficient across designated Payment Accuracy solutions and is able to operate independently, while coordinating with multiple internal partners to drive excellent client service. The SR CSM will act as a mentor to the CST team for both Client Service Associates and Client Service Managers.

Responsibilities

  • Is a subject matter expertise on various client partnerships as it relates to the client and Cotiviti.
  • Assists with onboarding and training of new team members joining the Client Services Team, as well as training documentation and creation.
  • Acts as a mentor to both Client Service Associates and Client Service Managers.
  • Represents Cotiviti in daily interactions with the largest, most complex, and high-visibility Clients.
  • Builds and sustains the customer relationship and partnership with Cotiviti. Serves as client iaison through successful collaboration with internal partners, including Client Engagement, Implementation Services, Audit Operations and Yield Management, for client issues, escalations, and increased scope opportunities.
  • Develops measurable short and long-term strategic plans to capitalize on potential growth opportunities …

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