Senior Client Service Manager - Break Fix

At a Glance

As the Sr. Client Service Manager for the Break Fix team, you will serve as a mentor for other Client Service Managers as well as the account team.  You'll also have additional special project responsibility as directed by your manager.  Main duties include final accountability for overall success of program, recommendations; client communication, strategic recommendations and coverage plans, and ongoing success and value of program. In this role, you will analyze results and make strategic decisions in consultation with the client and Sr. Management. 

Compensation

$76,000-$84,000/year salary paid weekly

Overview

WHAT WE OFFER

• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

WHAT YOU'LL DO

• Build relationships with client, provide program coordination, and implement action plans.   
• Create added value, demonstrate ROI, and develop/implement client strategy initiatives.   
• Work with the client to receive and manage chain information and directives (promotions, ads, grand openings, etc.).
• Manage account team by providing leadership, direction, guidance, motivation, and the developnent of skill sets of direct reports based on career path goals.  
• Set and manage program KPIs, conduct staff assessments, and monitor progress. 
• Manage department and client financial goals and make recommendations to improve client ROI and gross margin. Create and manage all aspects of budget, expenses, internal billings, program calendar, data capture structure, and changes. 
• Approve and manage all client reports, develop and analyze data to provide best client results, and analyze measurable against client goals and objectives. 
• Work with sales operations and client service administrative team on initial budgets and proposals.  
• Develop sales plans and team incentives to ensure goals are met, and strategically analyze business for six to twelve months out.   
• Understand the strategic direction of the client and enable the account team to create added-value programs that achieve client goals and objects. 
• Interpret, analyze, and manage the P&L, budget, forecasts, accounting, cash flows, balance sheets, income statements, internal billing, program calendar, data capturing structures and changes, and client reports. 
• Occasional client travel will be required to foster strong relationships and provide on-site support as needed.
• Other tasks as requested by management. 

WHAT YOU'LL NEED

Experience and Education:

• Bachelor’s Degree or equivalent relevant work experience 
• Minimum 7+ years of industry and agency experience 
• Proven track record of success in client service and client relations 
• Experience managing multiple brands preferred 
• Experience with consumer electronics brands preferred 

Skills and Attributes:

• Proven ability to lead organizations and people.   
• Proven track record of success in client service and client relations. 
• Extensive understanding of client industries, BDS, and the applicable industry environment. 
• Excellent communication skills, both written and verbal, and presentation skills.   
• Strong client management, communication, complex problem solving, strategic, cost analysis, and sales skills.   
• Able to respond to questions honestly and in a candid, straightforward manner. 
• Strong leadership, coaching and mentoring, personnel development, and delegation skills are essential. 
• Able to turnkey all aspects of an account. 
• Must be proficient in Microsoft Office. 
• Exhibit a strong sense of personal ownership and accountability.
• Exhibit a service-oriented management style - neither autocratic nor dictatorial. 
• Strong analytical skills. 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to:  

• Regularly sit, grasp, talk and/or hear 
• Occasionally walk or stand 
• Occasionally carrying and lifting office supplies up to 10 lbs 
• Continuous hand/eye coordination and fine manipulation  

Important Information

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.