Senior Client Insights Analyst

Overview

NDR’s goal of Best-in-Class Client Servicing continues to expand! The Senior Client Insights Analyst is responsible for supporting the mission and goals of National Debt Relief through granular research and quantification of our client behaviors and demographics. This individual is responsible for answering business questions and helping to identify pain points in our client journeys, while aiding in population sizing.  This position will be a partner within BI team and inter-departmentally to answer the questions about our clients that are not always front and center.  This role is expected to not just take on questions and provide answers, but to constantly assess our client inventory and help to identify areas of opportunity.  This role is expected to be a creative problem solver with understanding of our data and how to solution an analysis when there are many pending questions.

Responsibilities

• Utilize existing data structure to find answers to stakeholder inquiries. With each new inquiry, this individual will be expected to take active role in designing the approach and be fully responsible for execution.
• Partner with key stakeholders across various departments to understand desires and ensure outputs will meet the demand.
• Provide new information that arises during execution, making recommendations for changes or extensions on the initial request, while remaining in close communication with Director.
• Present findings both independently and in a supporting role. Individual must be able to present effectively and in simplified output from extensive data that was utilized in analysis.
• Responsible for analysis storytelling and key player in recommending potential actions from learnings.
• Match data to the “whole human” client, finding data evidence that points to client needs, behaviors, and segmentations.
• Work directly with end user audience to ensure outputs are digestible and ready to take next steps on.
• Identify and report trends and issues uncovered within data that may limit current or future desires from this function.
• Partner with Data teams to ensure proper structure and variables are available to support desires of end stakeholders.
• Proactively propose new ideas for research and partner to change and evolve the function.

Qualifications

Education/Experience:

• Bachelor’s degree preferred or equivalent work experience
• 4 years’ experience in Business Intelligence/Analytics/Business Systems
• Experience working with CRM platforms

Required Skills/Abilities:

• Proven experience using data to solve critical and complex questions.
• Strong individual project management experience—ability to plan ahead and meet deadlines.
• Thoughtful and creative about information presentation and display.
• Strong time management skills.
• Ability to multi-task and compartmentalize various priorities.
• Deeply passionate about helping customers.
• Ability to align findings to strategic goals and opportunities.
• Preferred: Salesforce/Einstein Experience

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.

About National Debt Relief

 

 

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

 

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

 

National Debt Relief is a certified Great Place to Work®!

Forbes names National Debt Relief Best Debt Settlement Company of 2024!

Fortune names National Debt Relief Among Best Workplaces in New York!

3X Award Winner for Best Customer Service, Best Experience with Staff, and Best for Transparency by Consumer Affairs!

National Debt Relief for Best Remote Places to Work 2025!

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $93,500 to $113,000 annually.

Benefits

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday

 

National Debt Relief is a certified Great Place to Work®!

 

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

 

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