Senior Business Analyst

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Business Analyst. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers.  

As a Business Analyst, you will collaborate with product owners, technical architects, and developers to create innovative business systems. This individual is responsible for bridging the gap between development, design, and product management by eliciting, analyzing, documenting, and communicating concise requirements for implementation based on business needs. Operating in an Agile environment, the Business Analyst will utilize analytical and problem-solving skills and leverage his/her experience with Federal Human Resources or Human Resources Systems to deliver optimal solutions. 

** The candidate for this role must be able to work on the client site in Washington, DC 1 day a week.** The right candidate for this role will reside within commuting distance of the DMV area.

Responsibilities: 

• Troubleshoot services for the resolution and escalation of complex incidents /requests pertaining to the client’s human resource system.

• Investigate, analyze, and resolve data discrepancies between the client’s human resource system and National Finance Center.

• Document data discrepancies with resolution and discrepancies that are not resolved with explanation for historical artifacts.

• Document defects and enhancements utilizing the client’s human resource system’s templates to process through the appropriate intake procedures.

• Maintain artifacts in an agreed designation (e.g., SharePoint site) that is accessible by two different government Departments.

• Support demonstration activities as change requests are implemented and participate in the testing cycle.

• Support the analysis and provide recommendation to mismatch reports to decrease the baseline threshold.

• Review issue reports available within the system investigating the root cause and providing recommendations for resolution.

• Provide guidance on personnel processing best practices.

• Support new implementation configuration, demos, User Acceptance Testing, and Q&A of system modules (e.g., Separating Employee Clearance).

• Utilize agreed upon tool to communicate risks and issues to the scope of activities and escalate as necessary.

• Participate in meetings, stand-up, or other meetings that provide guidance/direction on how defects are resolved or the implementation of an enhancements to socialize.

Required …