Senior Business Analyst - US CO Remote

Ready to be a Titan?
ServiceTitan is looking for a Senior Business Analyst (Post Sales) with strong communication, organization, and critical thinking skills to join the Post-Sales Solutions team within the Customer Strategy & Operations organization. In this role, you’ll help deliver results focusing on optimizing and automating current processes. You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics. Successful candidates are passionate about creating positive customer experiences and can produce inventive solutions to ensure our teams make decisions with confidence. This role will primarily support Post Sales and work cross-functionally with key stakeholders including Professional Services, Customer Success, Technical Support, Enablement, and Business Technology.

What you'll do:

• Participates in team events during the SDLC (e.g., daily stand-up, sprint planning, sprint review, sprint demos).

• Ability to analyze, translate, and define business requirements into technical solutions.

• Document and analyze current and proposed future state workflows to identify areas for improvement through process mapping.

• Develop user stories, use cases, and functional specifications to effectively communicate requirements to developers.

• User Story prioritization to align with project roadmap and strategic initiatives.

• Own project/request progress, provide updates to stakeholders, and make adjustments as needed for timely delivery.

• Assist in user acceptance testing to ensure the tool meets requirements and functions as intended.

• Own project/request launch by collaborating with Enablement and stakeholder teams.

• Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.

• Perform ad-hoc or BAU requests from stakeholders.

What you'll need:

• Bachelor’s degree is preferred or equivalent work experience

• 4+ years of business operations experience in SaaS (or similar) with a strong understanding of the customer journey

• Salesforce (SFDC) administration experience required

• Experience with visual modeling, process mapping, value stream mapping, and process improvement. Using tools such as Miro, Visio or Lucidchart is a plus

• Ability to work backward from stakeholder needs to design and operationalize relevant system processes

• Excellent written and verbal communication skills with the ability to collaborate effectively with the business, operations and technology teams.

• Ability to work against tight timelines; Project management experience is a plus

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. Apply