Senior Billing Operations Manager

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. 

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

COME DO THE BEST WORK OF YOUR LIFE AT BOULEVARD

As the Sr. Billing Operations Manager, you will be responsible for the company’s day to day billing operations as well as ownership over the long term strategic vision of billing systems and processes necessary to support the company’s future growth. You will be a key member of the finance team, reporting to the Controller. You’ll also work closely with the Enterprise Systems, Customer Success, Sales Ops, and Support teams, as well as the Leadership team and other key stakeholders throughout the company. This position will begin as an individual contributor (IC), with the opportunity to build out a team as the company grows.

WHAT YOU’LL DO HERE

• Manage all monthly billing cycle activities covering one-time, recurring, and usage based invoicing 
• Perform invoice review and validation to ensure the ongoing completeness and accuracy of customer invoices
• Ensure timely and accurate customer invoicing and dispute resolution, collaborating with internal and external stakeholders when necessary
• Identify and track billing variances through daily, weekly and monthly reconciliations
• Support month-end and ad-hoc reporting tasks as needed
• Implement best practices and …