Senior Backend Engineer - Workflows (EMEA)

Hi, I'm Matt, Director of Engineering at Customer.io. I’m looking for a Senior Backend Engineer to join our Workflows squad, where you'll play a pivotal role in developing the backbone of our customer engagement platform. Our squad plays a critical role at the heart of our mission to empower companies to build meaningful connections with their customers through personalized communication. As our next great teammate, you’ll help push the boundaries of what's possible in customer engagement technology.

Why You’ll Love Working Here:

• You will directly contribute to the core features that drive Customer.io's mission, helping businesses create meaningful conversations at scale.
• You’ll tackle the type of complex problems related to scalability, data processing, and high availability that many engineers can only dream of.
• Work within the Workflows squad, collaborating closely with frontend engineers, product managers, and designers to deliver features that enhance user satisfaction and our shared success.
• Enjoy the flexibility to work anywhere in the world, supported by a culture that values diversity and inclusion and emphasizes work-life balance.

Some Things You'll Do:

• Design and implement robust services in Go that enhance our ability to scale dynamically and handle increasing volumes of data efficiently.
• Improve our data handling and storage solutions, ensuring they can support the complex workflows our customers design.
• Work closely with the product team to understand customer needs and translate these into impactful features.
• Identify and address performance bottlenecks in our current systems, ensuring high reliability and responsiveness.
• Guide other engineers, promoting best practices in software development and fostering a culture of technical excellence.

What We're Looking For:

• Preferably 7+ years of backend development experience, with a proven track record of developing high-performance, scalable, distributed systems.
• Strong proficiency in Go; experience with cloud infrastructure services; adept at building and maintaining cloud-native applications.
• Solid experience with relational databases, particularly MySQL, with a knack for writing optimized queries and designing effective database schemas.
• Capable of diagnosing and resolving complex technical issues, committed to improving existing systems and processes.
• Excellent communication skills and a collaborative spirit, comfortable working in a distributed team environment and engaging with various stakeholders.
• Works in EMEA time zones

Preferred Qualifications:

• Background in industries that demand high scalability and reliability.
• Mastery in developing asynchronous task systems, real-time data processing, and performance optimization.
• Proven ability to lead projects and mentor engineers towards achieving excellence in code and system architecture.

About Customer.io

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