Senior Associate, Program Management

About Us

We turn customer challenges into growth opportunities. 

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences. 

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve. 

About Senior Associate, Program Management Role 

Senior Associate, Program Management is responsible for the day-to-day coordination and project management of client deliverables, supporting more senior account team members. Key activities include facilitating client requests, developing creative briefs, working with creative and production teams to manage progress, planning and maintaining timelines. 

*We anticipate this person working closely with our NYC based design studio on industrial and brand design projects. Please include any prior experience partnering with design teams in your resume.
 

As a Senior Associate, Program Management, you will

Client Service 

• Prepare for and participate in calls and meetings with the clients 

• Prepare status reports, meeting agendas, notes and conference reports 

• Act as liaison between client, outside partners/vendors and internal teams 

• Support all administrative aspects of client account management 

• Maintain communications with appropriate agency and client personnel to ensure that assigned work is handled in a positive, timely and efficient manner 

Project Management 

• Manage client projects and day-to-day account work, including project planning and scheduling, team resourcing, creative deliverables, client reporting, etc. 

• Steer projects from briefing through production efficiently and accurately, with proficiency in juggling and prioritizing amongst assignments 

• Draft creative briefs, scopes of work and client-facing emails with oversight from senior account team members, as appropriate 

• Help to synthesize client feedback with a focus on defining the problems that need to be solved 

• Manage finalization of projects by coordinating with vendors and partners to confirm specifications, proofread final files, release assets for production and traffic media to vendor or media agency 

• Demonstrate and apply intimate knowledge of clients’ business and products to day-to- day work 

Planning & Strategy 

• Proactively research, analyze and evaluate contextual material (such as competitive advertising, research data, social content, etc.) to inform creative briefs and agency recommendations for clients 

• Collaborate with the account team in preparation of recommendations, marketing strategies and actions for the client 

• Contribute to creative team briefings and brainstorming sessions 

About you 

• You have 3-4 …