Senior Associate, Operations Support - Velocity Black Operations (Remote)

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. 

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

You will play a key role providing a range of support to the Velocity Black Operations Team. Obsessing over the customer experience and impact in all we do should be in your DNA, along with risk management and exceptional well managed judgment. You'll provide critical leverage in overseeing several cross functional initiatives ensuring delivery, and effective communication across stakeholders. You'll to possess a strong intellect and have a proven track record of influencing with excellent verbal and written communication skills, and working with a senior management team.

Your key operations and process improvement responsibilities will focus on merchant management strategy and oversight, financial operations, quality management of operations functions, and process improvement of these functional areas. 

Responsibilities: 

• This position will be supporting our teams in the UK, with working hours starting at 6am EST.

• Support operational finance responsibilities to include but is not limited to customer/merchant wires, customer invoicing, and commission …