Senior Associate, Customer Success Operations

See yourself at Dataminr

You're self-motivated and self-directed with a passion for process improvement. You identify opportunities and solve problems while acting as an advocate for our internal stakeholders.

You’re highly organized with a demonstrated ability to multitask. You’re a true team player with the propensity to question, explore, and most importantly, challenge the status quo. You thrive in a fast-paced, dynamic environment where you are tasked with handling a variety of organizational and analytical tasks.

In this role, you will assist the Customer Success Operations team on strategic initiatives to scale key parts of the Private Sector organization. This is a unique opportunity to make an impact at a fast-growing technology company.

At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations respond to fast-emerging events as they unfold. We are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

• Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents

• Generous PTO, flexible sick days and remote working options

• Paid parental leave and family forming benefits

• Mental health benefits and support

• Company equity (RSUs)

​At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form. 

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more. 

 

The opportunity

• Collaborate cross-functionally with our Customer Success, Product, Engineering, Sales, and Marketing teams to drive strategy and process improvements across the organization at large

• Utilize Catalyst, Salesforce, and Looker to generate reporting to assist our operations and leadership team in making data driven decisions

• Conduct both qualitative and quantitative research to assess potential new projects and provide feedback to the Customer Success Operations team. 

• Support ongoing change management efforts by documenting new processes, workflows, and drafting downstream training materials and/or communications

• Ensure all stakeholder needs are met, solving issues at the lowest level and knowing when to escalate

• Maintain detailed weekly updates on the status of all ongoing projects

• Aid in the global implementation of third party tools and services

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• Bachelor's degree or equivalent relevant experience in a related field

• 2-4 years of project management, operations, or product experience with a strong focus on delivering the best possible process experience for all customers and internal stakeholders

• Proficiency in MS Excel, Salesforce, Looker, JIRA or similar project management / data visualization tools 

• Experience with Customer Success tools like Catalyst or Gainsight a plus

• Self motivated with the ability to work both independently and collaboratively within a team

• Excellent attention to detail, highly organized and process oriented, with ability to work multiple projects at a time

#LI-JL2

About Dataminr

Dataminr, the world’s leading real-time information discovery platform, delivers the earliest warnings on high-impact events, emerging risks and other critical business information far in advance of other sources. Recognized as one of the world’s leading AI businesses, Dataminr enables faster response, more effective risk mitigation and stronger crisis management for public and private sector organizations spanning global corporations, first responders, NGOs and newsrooms. Most recently valued at $4.1B, Dataminr serves more than two-thirds of the Fortune 50 and half of the Fortune 100 companies and over 650 newsrooms worldwide.

 

Colorado, New York, California, Washington only: The salary range for this position is as indicated below. Base salary ranges may vary by geographic location, applicant skills, and prior relevant experience, among other factors.

Colorado: $79,000-$85,000
New York/California/Washington: $87,500-$94,250 

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

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