Senior Account Manager

The purpose of this role is to drive the day to day operations of email/SMS/mobile push services delivery. The role ensures our email/SMS/mobile push services teams are organised and well positioned to deliver for our clients. The role engages directly with our clients, but also other teams, and communication is a key.

Job Description:

You will support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.

Responsibilities

• You will build effective client relationships and acts as day-to-day client partner; working with them to achieve their marketing objectives and works to nurture and grow the relationship

• You will own projects from initial scoping and brief through to execution with support from the senior account team

• You are a committed, responsible and confident leader of projects, who can work both independently and as part of the wider team

• You will have an overall understanding of digital marketing and is able to grasp how each facet of marketing drives business impact

• You will brief delivery teams and third parties to ensure all parties are fully equipped with the required information and expectations are fully met

• You will help client and internal stakeholder prioritize projects based on context

• You will manage and streamline process with client and internal teams for more effective account management

• You will help to manage client finance process (PO filing, invoicing, remittances) and supplier finance tasks

• You will manage resource usage and suggests opportunities to improve margin, resulting in accurate and timely billings

• You will attend weekly client meetings and actions client requests and briefs

• You will own day-to-day client communication, including contact reports.

Qualifications

• 6+ Years in Account management

• Experience in working with ESPs like Braze, SFMC, Oracle Responysys or Iterable 

• Experience of working on a fast-paced account across multiple projects and managing multiple stakeholders

• Up to date on relevant marketing trends and innovations

The anticipated salary range for this position is $68,000 - $110,400. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com

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Location:

USA - Remote - Colorado

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

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