Senior Account Manager, New Stream Media

Job Description:

This is a remote opportunity, open to anyone in the US.The Senior Account Manager manages campaigns from start to finish by coordinating with cross functional teams to ensure the RMN delivers on time and to the advertiser’s satisfaction. You will be the main point of contact post IO signature, and know all about the campaigns: Campaign goals, important dates, stages of campaigns, media planning, creative, and post campaign reporting. You will need to balance internal processes, manage timelines and prioritize client needs. The Sr. AM is the first line of defense to troubleshoot client issues, and work with the Director of Account Management, and Head of Sales and Product. In the Sr. AM position you may also be a people manager and can flex as a player/coach, potentially hiring and training AM’s or Acct Coordinators over time. You will report to the Director of Account Management.  

Who you are

You are a dynamic person who excels at providing exceptional client service. You love to partner and develop solutions in collaboration with sales teams and can ensure each department meets the needs of your client and their advertisers. You have experience communicating, planning, and aligning to a strategy. You can manage a high volume of business, work across internal cross-functional departments on programs in multiple stages of their delivery and prioritize accordingly. You have worked with clients to develop and execute multi-platform campaigns spanning display, search, off-site, in-store, CTV, OOH, coupons, and email.

Responsibilities Include:

• Lead the end-to-end process for campaigns collaborating with internal teams such as Sales, Media, Creative, and Analytics holding them accountable to client goals and timelines  
• Provide recommendations based on historical campaign performance and the clients’ KPIs that increase incremental revenue 
• Aid with systematic campaign billing by reviewing for accuracy
• Communicate with teams to ensure the functional departments are completing their tasks on time and correctly (media plans, audiences, creative, activation and reporting)
• Assist sales team with insights that allow for potential incremental revenue opportunities
• CRM hygiene ensuring accurate pipeline forecasting

Qualifications: 

• Five plus years’ experience in retail media and/or account management, client service positions where relationship management is important
• Experience working in a team environment whereby partnering, and solutioning across a designated book of business was your main responsibility
• Experience demonstrating how client needs are met, building relationships and finding ways to drive additional revenue with assigned client base
• Strong knowledge of the media …