Senior Account Manager, International

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. 

We are seeking a highly skilled and experienced Senior Account Manager to join our dynamic and rapidly growing retail team. This role requires an individual who can effectively manage the day-to-day operations of 4 to 5 key accounts, spanning multiple geographies across EMEA and potentially other international markets. You will be responsible for overseeing and executing the retail sales strategy for Oura’s business across key accounts in the EMEA region. You will work independently and collaborate with key stakeholders to establish and maintain strong relationships with retail partners, drive revenue growth, and enhance brand presence within these key partners. 

What you will do: 

• Oversee the day-to-day management of assigned key accounts, ensuring exceptional service delivery and customer satisfaction across multiple geographies including UK, Nordics and Germany. 
• Develop and implement a comprehensive retail sales strategy for each customer aligned with overall company objectives and growth targets.
• Drive revenue growth by negotiating and closing sales agreements with key retail partners, ensuring mutually beneficial terms and conditions.
• Develop and maintain strong relationships with customers, acting as their main point of contact and be the conduit between both businesses. 
• Collaborate with cross-functional teams, including marketing, product management, supply chain, and operations, to ensure retailer requirements and needs are being met.
• Demonstrate expertise in working with distributors while maintaining an understanding of both direct sales channels and partnerships.
• Utilize effective demand planning techniques to optimize inventory levels while meeting customer expectations.
• Manage the order-to-cash process efficiently, ensuring accurate invoicing, prompt payment collection, and resolving any discrepancies in collaboration with finance.
• Monitor market trends, competitor activities, and customer preferences to identify new business opportunities and drive continuous improvement in sales performance.
• Analyze sales data, market research, and customer feedback to identify areas for improvement, optimize pricing strategies, and enhance the overall customer experience.
• Prepare and present regular sales reports, forecasts, and budgets to senior management, providing insights and recommendations for business growth.
• Stay updated on industry developments, emerging technologies, and retail trends, and provide strategic recommendations to senior leadership to stay ahead of the competition.

Requirements

We would love to have you on our team if you have:

• Proven track record within Retail Account Management or similar role within a multinational organization.
• Extensive experience managing multiple accounts across different countries within EMEA markets.
• Solid understanding of distributor management practices along with direct sales strategies.
• Demonstrated track record of achieving and exceeding sales targets.
• Results-oriented with a focus on driving revenue growth and business expansion.
• In-depth knowledge of the consumer technology market, including trends, products, and retail channels.
• Proficient in demand planning methodologies and order-to-cash processes.
• Exceptional communication skills; able to effectively engage stakeholders at all levels within the organization.
• Strong negotiation abilities coupled with excellent problem-solving skills.

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!

What we offer:

• Competitive salary
• An Oura Ring of your own + employee discounts for friends & family
• Flexible working hours and remote working arrangements
• Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, which may vary depending on your location. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

Salary range: £69,035 - £78,449

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.