Senior Account Executive

The Senior Account Executive develops relationships with key stakeholders and customers to support overall CSD revenue maintenance and growth. The Senior Account Executive is responsible for identifying, sourcing, and cultivating regional and national customer relationships, leading to partnership opportunities that achieve established benchmarks for new business income. The Senior Account Executive contributes to CSD’s overall sales strategy, helping define and implement plans to achieve companywide objectives.

The Senior Account Executive is a highly collaborative, influential, and experienced senior sales leader focused on developing relationships with external entities, clients, partners, customers, and key stakeholders seeking services and solutions from CSD’s ASL Now team as well as CSD’s new department, CSD Access. The Senior Account Executive will be adept at analyzing sales performance metrics, negotiating contracts, and exceeding goals.

• Responsible for all activities related to moving opportunities through the sales pipeline (prospecting, qualifying, proposing, negotiating, and closing). These activities include the development of quality presentations and proposals that optimally represent the full continuum of services offered by CSD
• Accountable for the vigilant documentation of all sales activities using the established Customer Relationship Management (CRM) tool so that progress can be easily tracked and reliable forecast models can be generated for business use.
• Promotes and sells services by establishing contact and developing relationships with new prospects. Recommends CSD solutions that best meet the needs of the organization.
• Assists with research and information gathering to enable the company to put forth the strongest possible proposals for RFPs
• Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities, recommending process and service improvements
• Leverages professional and community networks to generate intelligence that supports the development of discrete sales and partnership opportunities
• Participates in national marketing, community, and public relations events in target markets
• Acts as the Subject Matter Expert for CSD ASL Now and CSD Access products and services
• Other duties as assigned

Knowledge, Skills and Abilities

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

• Knowledge and skill using different sales techniques, including relationship management, networking, prospecting, and lead generation, all with the ability to capture and close the deal.
• Extremely proactive, motivated, organized, responsible and able to work in a fast-paced, team-oriented environment.
• Ability to interact with high-profile public individuals and to effectively communicate objectives across division lines.
• Results-driven approach with evidence of delivering against sales targets and a demonstrated track record of service and client retention
• Experience in working with the deaf and hard-of-hearing communities

Qualifications

• Bachelor’s degree in Business, Marketing, or related field from an accredited college or university; or equivalent professional experience
• Five plus years of professional experience in sales, account management, business development, or service experience
• Strong English writing skills
• Ability to communicate effectively using American Sign Language

Work Environment / Physical Requirements

This position is largely self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in a virtual office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders and communicate via phone, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 40 pounds. The position may require travel up to 15%.

Applicants with disabilities who may need a reasonable accommodation during the interview/hiring process should email recruiting@csd.org.

Communication Service for the Deaf, Inc. is an Equal Opportunity, Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.