Salesforce.com Administrator

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The Salesforce.com Administrator (SFDC Admin) will support our growing organization, evolving requirements, and ongoing strategic initiatives related to automation and efficiency. The position will reside inside our Sales Operations team and will collaborate with various departments on projects and initiatives that directly relate to the Salesforce.com platform and integrated applications.

The work primarily supports automation and enablement efforts across a wide tech stack benefitting the sales, client success, product, and marketing teams, with other departments being focused on as needed. The ideal candidate should have experience administering Salesforce and is comfortable presenting training material to an audience, working with Sales Reps, and managing expectations with key stakeholders in Sales, Product, and Marketing, including leadership.

Working at NTT

ESSENTIAL DUTIES & RESPONSIBILITIES

• Work with internal stakeholders to ensure that the Salesforce.com configuration supports business requirements. As required, manage Salesforce.com enhancement projects to support business needs.

• Manage functional day-to-day operations of Salesforce.com.  Serve as a point of contact for Marketing and Sales to provide maintenance, configuration, reporting, and training.

• Configure and manage inbound lead routing and assignment to various Sales groups.

• Support the Sales Operations team with ongoing maintenance such as setting up new hires with leads and managing lead ownership.

• Conduct training sessions about inbound lead routing & assignment, inbound lead follow-up process and expectations, opportunity creation, defining Salesforce list views, tagging campaigns, etc.

• Manage security, users, roles, profiles, groups, page layouts, queues and other Salesforce.com setup options as needed.

• Scope requirements for, maintain existing, and create new Salesforce Flows to support various automation efforts.

• Follow documented processes to update strategic data and identify gaps and errors within various systems (primarily Salesforce.com).

• Update Salesforce reports and dashboards when necessary.

• Prepare data files and upload the data into Salesforce.com using Apex Data Loader and/or third party tools.

• Test and QA of enhancements/changes to Salesforce.com deployment using the sandbox.

• Manage new configurations and enhancements using a predetermined change management policy that specifies sandbox environments, their purposes, and users.

• Successfully engage in multiple initiatives simultaneously.

• Ability to develop and manage project schedules, identify risks, and clearly communicate them to project stakeholders.

• Identify, recommend, and implement quality and efficiency improvements.

• Project manage work and share status on a weekly basis with stakeholders.

• Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Salesforce.com administrator with at least 3-5 years related experience.

• Knowledge of Salesforce.com configuration including use of …