Salesforce Product Manager

Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S. 
Recognized as a Top Workplace USA (2024)Recognized as one of the Top Workplaces in Technology (2023, 2021) INC 5000, Fastest growing companies in America (2023, 2022) Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area 2020 NXT UP - Top Federal Emerging Technology and consulting firms 2020 Inaugural DC Metro’s Most Successful Companies 2020 Washington Technology Fast 50 NVTC Tech 100 (2020, 2019) 
Job Description: Softrams is looking for a strong Salesforce Product Manager to develop a product vision and drive technical teams in deploying effective solutions for modern and usable applications for mission-critical U.S. federal government enterprise IT solutions. This full-time W-2 role is eligible for 100% remote work; however, the selected candidate must be able to perform work during standard east coast working hours of 9am ET to 5pm ET.  

Federal Requirements:  

• Must be a citizen of the United States.  
• Ability to obtain a U.S. Federal position of Public Trust clearance designation.  
• Must reside in and be able to perform work in the United States.  
• Must have lived in the United States for 3 of the last 5 years.  

Required Qualifications: 

• Bachelor's degree in business, computer science, or a related field; an MBA or similar advanced degree is a plus. 
• 5+ years of experience as a Product Manager, ideally in Salesforce or CRM-related platforms within a large enterprise setting. 
• Salesforce certifications such as Salesforce Administrator, Salesforce Platform App Builder, or Salesforce Certified Business Analyst. 
• Strong knowledge of enterprise Salesforce applications, with experience in designing and launching products that support business processes at scale. 
• Demonstrated ability to work in a dynamic environment with competing priorities, managing multiple stakeholders and balancing business needs with technical feasibility. 
• Experience with ITIL-based service request management, service desk operations, and establishing SLAs to improve response and resolution times for service requests. 

Responsibilities: 

• Platform Strategy & Roadmap Development: 
• Define and maintain the Salesforce platform vision, strategy, and roadmap based on business needs, customer feedback, and industry best practices. 
• Identify and prioritize high-impact enhancements and service requests that improve business processes and …