Salesforce Administrator (Service Cloud)

Position:Salesforce Administrator (Service Cloud)
Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33.11 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

As a Salesforce Administrator, you will manage all administrative functions such as user account maintenance, reports, dashboards, workflows, and data integrations. You will ensure data quality, provide end-user support, develop and conduct training, and perform system audits. Your role includes implementing configuration changes, researching Salesforce updates, and maintaining documentation. You will collaborate with IT, Sales, Marketing, and Customer Service teams to meet their needs and coordinate with vendors and consultants as required.

What You'll Be Doing:

• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Manage Salesforce.com data feeds and other integrations.
• Manage Salesforce.com configuration changes, including (but not limited to): workflow, process builder, fields, page layouts, record types, custom settings, dashboards, and reports.
• Provide support to end-users and resolve any issues related to Salesforce.com.
• Develop training materials and provide training and support to Salesforce.com users.
• Perform regular internal system audits and prepare for upgrades.
• Import data into Salesforce.com as required.
• Maintain data quality and integrity within Salesforce.com. Identify, diagnose, and resolve technical problems or issues.
• Work with business leaders to identify and implement process improvements.
• Research changes in upcoming versions of Salesforce.com and other integrated applications.
• Document system configuration and administrative processes.
• Maintain documentation on processes, policies, application configuration, and help-related materials for users.
• Work closely with other teams including IT, Sales, Marketing, and Customer Service to ensure Salesforce supports their specific needs and functionalities.
• Coordinate and manage vendors and consultants as needed.

What We Are Looking For:

• Bachelor’s degree in Computer Science, information technology, or a related field.
• 2+ years of experience as a Salesforce Administrator
• Salesforce Administrator Certification
• Experience with Service Cloud.  
• Experience with Salesforce Lightning and Classic.
• Advanced English skills.

The Skills That Will Help You Succeed Even More: (preferred)

• Power BI
• Salesforce CPQ, Salesforce communities.
• Ticketing system (Jira, similar)

Work Arrangement:

• Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Growth Opportunities, and more!

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Annual Hiring Range/Hourly Rate:$48,658.33 - $82,500.00 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:MX-Mexico (Remote Employees) CST/CDT
Time Type:Full time
Job Category:Information Technology

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

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