Salesforce Administrator

About Niche

Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them. We also help thousands of schools recruit more best-fit students, by highlighting what makes them great and making it easier to visit and apply.

Niche is all about finding where you belong, and that mission inspires how we operate every day. We want Niche to be a place where people truly enjoy working and can thrive professionally.

About The Role

We are seeking a highly-motivated individual to manage our Salesforce instance. As a Salesforce Administrator, you will play a key role in maintaining and optimizing our Salesforce instance as part of Niche’s evolving Revenue Operations organization, reporting to the Manager of Revenue Systems & Technology. You will collaborate with business stakeholders and other administrators/developers to design, implement, test, and troubleshoot existing functionality, enhancements, and improvements within our instance.

What You Will Do

During the First Month:

• Collaborate with various team members to learn about the company
• Work with current sales, operations, and finance team leaders to begin to understand our customers, products, and systems
• Understand high level current state of systems configuration, architecture, and integrations
• Begin to develop knowledge of the core processes that power the sales org

Within 3 Months:

• Gain a further understanding of the role Salesforce plays in the overall business processes
• More deeply learn the processes for sprint planning and intake of enhancement requests
• Partner with our Sales Enablement & Support team to provide technical support and issue resolution for end-users of revenue systems as needed
• Identify initial opportunities for automation, data integration, and workflow optimization to enhance operational efficiency

Within 6 Months:

• Participate in the implementation, configuration, and ongoing administration of Salesforce and other revenue-related systems
• Collaborate with cross-functional teams to design and implement processes, workflows, and automation
• Comprehend the workflows and general architecture behind the fully-customized pieces of the Niche Salesforce instance
• Internalize the team methodology for building automation and security

Within 12 Months:

• Take ownership of administration …