Sales Support Specialist

Are you interested in joining one of Sweden’s leading tech brands and our journey forward? We value our customers and their success; therefore, we are looking for someone to join Sales Support.

Sinch is a leading communications platform provider serving customers worldwide. Our world class communications platform-as-a-service (CPaaS) processes over 30 billion API calls per year and combines programmable API’s, cloud computing with our unparalleled Tier 1 Super Network.

The Sales Support position reports to the Sales Support Manager within Customer Success and plays a key role in achieving our ambitious sales goals. Sales Support contributes significantly towards maintaining our reputation for excellent customer success and satisfaction. This role performs broad activities in support of sales operations.

Responsibilities

• Collaborate with Customer Success Managers (CSMs) and Cross-Functional Teams: Provide ongoing support to CSMs and collaborate with other departments to ensure seamless customer experiences.
• Manage SMS Rate Updates: Regularly update and maintain accurate SMS rate information in the system, ensuring timely and precise adjustments.
• Handle Provisioning and Billing Requests: Submit and track provisioning and billing requests using the CRM system, ensuring prompt and accurate processing.
• Maintain and Update Account Data in Salesforce/Nova: Manage and update customer account information, including addresses, ownership details, and other critical data, ensuring accuracy and consistency across platforms.
• Data Reporting and Auditing: Generate, analyze, and audit data reports to support decision-making and ensure data integrity across the organization.
• Develop Training Materials: Create and maintain comprehensive training documentation for new processes, including both written guides and recorded tutorials.
• Engage in Company Meetings: Actively participate in and present at various internal meetings, contributing insights and updates to drive team alignment and progress.

Requirements

• One year of experience in a sales support role or equivalent work experience
• One year of experience in CRM software, ideally Salesforce.com, and Microsoft Office
• Knowledge of sales performance metrics and KPIs
• Keen problem-solving abilities
• Outstanding organizational and multitasking skills
• Attention to detail
• Exceptional verbal and written communication skills
• Customer service skills
• Ability to collaborate and be an effective team player
• Optimistic attitude and self-motivated

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!

The annual starting salary for this position ranges between $56,001.00 - $66,000.00 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be $6,600.00 annually and are based on performance.

This role will be accepting applications until September 30th, 2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.