Sales Support, Clinical Specialist - Cardiovascular Ultrasound (Remote-Based, Quebec)
Canada - Remote Based
Job Title
Sales Support, Clinical Specialist - Cardiovascular Ultrasound (Remote-Based, Quebec)Job Description
As the Clinical Specialist for Cardiovascular Ultrasound you will combine your interpersonal, clinical, and sales skills with our robust learning and development programs and commitment to on-the-job training, to help build our company’s position in the market. This position covers product education and pre-sales support for Ultrasound products.
Your role:
- Utilizing exceptional organization and customer service skills to provide pre-sales support and deliver post-sales application training, serving as the primary liaison for customers and internal stakeholders during multiple phases of the sales and implementation processes.
- Scheduling and delivering onsite applications trainings, go-lives, and ongoing support to end user clinicians on the effective and efficient use of Philips products, according to guidelines, proactive training plans, and/or workflow analysis. Assisting sales account teams with customer presentations, demonstrations, trials, site visits, trade show support, and education events, specifically focused on clinical and technical components. Confirming the product and/or solution is ready for use; performing clinical configurations and set-up, as required.
- Fostering excellent customer experiences and strong business relationships to understand needs and business drivers to develop training solutions for pre-sales, installation, and post-installation support.
- Facilitating the resolution of customer issues by leveraging a One Philips approach with the sales and services teams, following escalation and feedback processes. Collaborating on: business priorities, new product introductions, business unit related projects, clinical/technical input for request for proposal, and configuration of quotations and orders.
- The ideal candidate will be located in the Montreal or Quebec. The job operates in the hospital/medical environment and remotely from a home office location. Approximately 80% travel across the province of Quebec and other parts of the country is required. Overnight travel, often by plane and/or train is required with occasional weekend travel for trade shows or conferences.
You're the right fit if:
- You’ve acquired 3+ years of experience as a General Imaging Sonographer.
- Your skills include experience in adult and/or pediatric ultrasound.
- Knowledge of Philips ultrasound equipment and applications preferred.
- You have fluent language capabilities in English and French, written and verbal communication skills.
- You have completed a program in diagnostic medical sonography from an accredited institution.
- Must be able to provide verification for certification and registration in good standing as a General Imaging Sonographer in a Canadian province from Sonography Canada
- You’re passionate about technology and education related to patient care.
- Prior clinical training and education delivery …
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Travel required
Benefits/PerksCompany fleet/car Company vehicle Education reimbursement Generous PTO HSA Stock Purchase Plan
Tasks- Customer Service
- Foster customer relationships
- Resolve customer issues
Clinical Clinical Training Communication Configuration Customer service Healthcare Interpersonal Organization Patient care Pre-sales Problem-solving Sales Sales Support Technology Testing Training Ultrasound Workflow Analysis
Experience3 years
Education TimezonesAmerica/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8